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Posts posted by WiseCleaner

  1. Hey Rod B,


    The Lock means whether you have set up second password for this file/folder.
    What is the perfect hidden tool in your mind? Can't see by any other programs? It is impossible.

    Wise Folder Hider Free, is a free tool, just provide a simple way to hide file/folder, normally most people can't find the hidden file/folder, even if the Folder Option - Show hidden files, folders, and drives is selected. But, some advanced users can see the hidden file via special tool.
    We have Wise Folder Hider Pro, it provides higher security, a hidden file even if be seen via a tool, but it can't be opened without your permission..


  2. Thanks for your feedback, we will fix it shortly.

    And, you can fix it manually:

    1, open wise care 365 folder, normally it is C:\Program Files (x86)\Wise\Wise Care 365\Languages\

    2, find Chinese(Traditional).ini and open it

    3, click File -> Save as

    4, find Encoding, and select Unicode

    5, click Save button

    6, open wise care 365 to check.





  3. Hi All,


    Recently, we got some feedback about Wise Care 365, Wise Disk Cleaner and Wise Registry Cleaner can't be

    compatible with Windows 10. Have you also encountered the same issue? If yes, please help us to know it clearly

    with your screenshots and detailed steps.


    In return, we will free send you a license key of any our paid product (Wise Care 365 Pro, Wise Folder Hider Pro, Wise Video Converter). And the type of the key is from 3 months to 1 year according to your feedback. If you are the paid users,

    we would like to extend the using time of your license key.


    You can write to [email protected] or leave a message here.


    Looking forward to your feedback, thanks in advance :) 




  4. Which product did you use? Wise Program Uninstaller?
    Do you means the wise program uninstaller doesn't list all programs, only a few?
    The current version of wise program uninstaller only list the programs which are listed in Control Panel / Uninstall a program

    In Windows 10 system, All Settings / System / App & features, it lists all apps include Windows built-in apps, such as Mail / Edge / Movies & TV..., but you can't uninstall them. The uninstall button is grey. (You can't see these Windows built-in apps in Control Panel / Uninstall a program)

  5. Dear Sparktank,

    Thanks for your feedback.

    Wise JetSearch support 3 TB external drives, please see the below screenshot.


    The current known issue of Wise JetSearch is if the drive has stored huge files/folders (eg, a 3TB drive, but the free space is less than 1GB), when you use wjs to search something in this drive, Wise JetSearch may stops working.
    We are hard working to improve it.


  6. Hey -G-ee-,

    Thanks for your feedback.

    Commonly, Win 7 upgrade to Win 10 won't effect wise folder hider (hided files, login password and second password). 

    Did the support staff help you to retrieve the login password?

    If not, please open this page to download the GetPassword: http://www.wisecleaner.com/how-get-my-password-back.html

    Then send the encrypted passwords to my mailbox


    I know you have uninstalled wise folder hider, but please help us!


  7. Thanks for your feedback.

    You can add a registry key into the Exclusion List.

    1, Open wise care 365 -> Custom -> Settings -> Exclusion tab

    2, Find Exclusion Registry Key, and lick Add Key

    3, enter HKEY_CLASSES_ROOT\StartIsBack.ImmersiveApplication\Shell\Open\Command

    4, click OK to save settings.



    Or, you can open Registry Cleaner, and Scan, then find File Types, find this key, right click it and click Ignore this item.



  8. Okay. Please do the following tests helping us to find the real reason.

    1, run wise disk cleaner to clean system and confirm the Edge doesn't work

    2, reboot system

    3, do not do any additional operation, only open the Edge to confirm the Edge can works well.

    4, run wise disk cleaner, just Scan the system

    5, right click any item, click Export to

    6, upload the report to us. we need to analyse the report


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