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his is some standard guidance that addresses the most common issues.


(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash


(A) In Firefox, un-check the box here and restart:


orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"


(B)  In Flash, see this support article from Adobe:http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues


(3) Disable protected mode (Windows Vista/7/8)


See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?



Thanks.

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