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Posted

Hello WiseCleaner team,

I have been using **Wise ImageX** and encountered a recurring error when trying to use the **Face Swap** feature. The issue started on **May 27, 2026** and persists until today.

**Steps to reproduce:**  
1. Open Wise ImageX.  
2. Go to **Face Swap** from the sidebar.  
3. Upload a valid source image (clear, recognizable face/mouth).  
4. Upload a target image (also clear, max 10 MB).  
5. Click the **Generate** button.  

**Result:**  
The process fails and shows the following error message:  

> `FormatException: Control character in string (at character 203)`  
> `...RequestOptions.validateStatus was configured to throw for this status code.`

**Expected behavior:**  
The face swap should complete successfully and produce the output image.

**Additional info:**  
- I made sure both images are within the 10 MB limit and have clear facial features.  
- Other features like Restoration, Colorization, and Remove Background work normally.  
- The error appears consistently every time I try Face Swap.  
- My system is up to date, and I have reinstalled the app – the issue remains.

Could you please look into this and provide a fix? Let me know if you need any logs or sample images from my side.

Thank you for your support!

Screenshot 2026-05-29 160907.png

Posted

Dear User, 

Thank you for this very detailed description, and sorry for your inconvenience.

We have fixed this issue. Please use it again and check.

Posted

Glad to here that.

Please feel free to send us your suggestions and questions at any time. WiseCleaner will always be by your side. 

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