norton How to Fix Wise Care 365 Being Flagged as FileRepMalware by Norton

[wisecleaner_admin]

Since day one at WiseCleaner, we've been committed to delivering tools that aren't just safe, virus-free, and user-friendly, but also incredibly efficient. To meet all major antivirus security standards, we put every new version through rigorous testing - including comprehensive security scans on virustotal.com before release.

That said, sometimes antivirus programs like Norton might mistakenly flag Wise Care 365 as a Trojan, malware, PUA (Potentially Unwanted Application), or FileRepMalware. This usually happens due to rule updates or other technical glitches and can block installation or operation.

If this happens to you:

• Please contact our team immediately. [email protected]
• We'll work directly with Norton to resolve the false positive ASAP

In the meantime, you can add Wise Care 365 to Norton's exclusion list using the steps below to keep using it without issues.

We truly appreciate you choosing WiseCleaner, and thank you for your patience and understanding.

[wisecleaner_admin]

Steps to Restore Wise Care 365 from Norton's Quarantine

1. Right-click the Norton icon on the Taskbar and select Disable Auto-Protect.

2. Open Norton, click Settings on the left, and select Quarantine.

3. Select WiseCare365, click the three-dot icon in the lower right corner, and select Restore.

4. Return to the Settings and select Antivirus.

5. Click the Exclusions tab, click the Add button, and add the folder C:\Program Files (x86)\Wise to the exclusion list.

6. Right-click the Norton icon on the Taskbar again and select Enable Auto-Protect.

Now, you should be able to run Wise Care 365 normally.

[wisecleaner_admin]