frank421 Posted September 8, 2013 Report Share Posted September 8, 2013 (edited) Informations taken from the attached txt file at the fifth post and added after the problem has been solved: Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Caused By Driver : ntkrnlpa.exe File Description : NT Kernel & System Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Caused By Driver : dxgmms1.sys File Description : DirectX Graphics MMS Bug Check String : REFERENCE_BY_POINTER Bug Check Code : 0x00000018 Caused By Driver : ntkrnlpa.exe File Description : NT Kernel & System Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x0000009f Caused By Driver : ntkrnlpa.exe File Description : NT Kernel & System Bug Check String : IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x0000000a Caused By Driver : dxgmms1.sys File Description : DirectX Graphics MMS the screen suddenly turns blue at any moment of time causing my computer to reboot.i have installed a new software called hotspot shield.is it due to the software?i doubt, because the program is not well written Operating system:Windows 7 Ultimate (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 2986 MB CPU: Intel® Core i3-2310M CPU @ 2.10GHz Drive Info: C: 146.39 GB D: 195.31 GB E: 195.31 GB F: 161.52 GB Internet Explorer: 10.0 Edited December 29, 2013 by xilolee Added informations Link to comment Share on other sites More sharing options...
WiseCleaner Posted September 9, 2013 Report Share Posted September 9, 2013 Please make a screenshot of that blue screen, or copy/write down the error code show on that blue screen, then, we can discern the reason caused that blue screen for you. Link to comment Share on other sites More sharing options...
frank421 Posted September 9, 2013 Author Report Share Posted September 9, 2013 then pls. tell me how to get the screenshot of BSOD becauz. i have not taken the screenshot before when it happened;or i have to wait for another BSOD to happen fo the screenshot? Link to comment Share on other sites More sharing options...
WiseCleaner Posted September 9, 2013 Report Share Posted September 9, 2013 There are three methods: 1.Take a picture of the blue screen with your camera if you can not remember and write down the error code, then send to us. 2.Uninstall the 'hotspot shield' on your pc, see whether blue screen show up as before. If it still show up, then we can tick off this program from the blue screen cause, vice versa. 3. Or you can enter C:\Users\Ivan\AppData\Local\CrashDumps , find a file names 'dump', open it, and send it to us. Link to comment Share on other sites More sharing options...
frank421 Posted September 9, 2013 Author Report Share Posted September 9, 2013 will this help.bluescreen.txt Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 10, 2013 Report Share Posted September 10, 2013 Hi, Try following steps: 1, Run Wise Program Uninstaller to uninstall "hotspot shield" 2, Right-click Computer---Manage----Device Manage, find out Display adapters and double click it, ----Driver, can you see the Digital Signer as Microsoft Windows Hardware Compatibility Publisher? If not, click Roll Back Driver to roll back to a early version. If yes, click Uninstall, then re-install the driver. The driver version must be official and has Microsoft digital signer. You can download driver from the graphic's providers website. Link to comment Share on other sites More sharing options...
frank421 Posted September 10, 2013 Author Report Share Posted September 10, 2013 thanks, the solution works.hats off! to the 'WISE' team Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 11, 2013 Report Share Posted September 11, 2013 Very glad to help you! Link to comment Share on other sites More sharing options...
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