RichME Posted August 5, 2018 Report Posted August 5, 2018 Hello, I have some files and folders in th exclusion list yet the files are continually quarantined by the software. Sometimes, the restore does not actually work and the product no longer functions. Has anyone else noticed this ? I am hesitant to enable the real time protection any longer due to these problems. RidgeViz and TelemahU 1 1
wisecleaner_admin Posted August 14, 2018 Report Posted August 14, 2018 Sorry for the delay. We did some tests. 1, Restore a threat from Quarantine, this file is added in Trust list automatically. When I scan this folder again, it is safe. 2, Add a folder in Trust list, run Wise Anti Malware to scan this folder, it is safe. Please check it again.
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