printer

[miker]

wirelessprinter not working

 

 

 

Operating system:Windows 7 Home Premium (64 bit) Service Pack 1

System root: C:\windows

Available physical memory: 3964 MB

CPU: Pentium® Dual-Core CPU T4400 @ 2.20GHz

Drive Info:

C: 287.55 GB

Internet Explorer: 10.0

[Config]

Hi!

 

Please cite your printer's brand, model and your operations before the problem occurred.

 

Thx.

[WiseCleaner]

Hi,

The printer do not working means not printing or can not connect?

1, can not printing, please contact to the printer providers to seek tech support .

2, can not connect:

    1) check the connection from printer to wireless router, if it is good, note down the printer's IP address (e.g 192.168.1.123);  

    2) check the connection from PC to wireless router, if it is good, follow step 3);

    3) click Start, type CMD in search bar, right-click it, select Run As Administartor

    4) type ping 192.168.1.123 , press Enter 

        If the result like image 1, back to step 1) and step 2);

        If the result like image 2, continue to step 5)

             

    5) click Start----Device and Printers, select your printer, right-click, Printer Properties----General----Print Test Page

    6) click Start----Device and Printers, select your printer, right-click, Set as default printer. 

    7) if those steps can not solve your problem, please contact to the printer providers to seek tech support.

 

 

[ChristianDJakes]

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