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Posts posted by WiseCleaner

  1. @Jpotato,




    I totaly forgot one important thing, the "junction link" deleted after cleaning is in my "C:\windows\$user name$\app data\local\temp" it's a folder that contain temporary downloaded files, but the problem is that I need theses files if I don't want to re-download them all.

    My others files, folders, or "hard links-like" files are not deleted if they are not in this temporary system folder.


    The system temporary folder is the default cleaning area, if you don't want to clean it, you should add it in exclusion list. (see image temp.png)

    But, in my test, wisecleaner just remove files/folders in the temp folder, but don't delete the junction link. 


  2. Hey,

    Windows 7 supports a Microsoft account? As far as I know, only Win 8/8.1/10 support a Microsoft account. So, I think your Microsoft account in Win 7 is a local account too.
    I test it in Win 8.1 and Win 7, each system have two accounts (a Microsoft account and a local account, all accounts have administrator permission)

    1, You don't need to re-activate wise care 365 even if you upgrade Win 7 to Win 10, except you format Win 7 system and install Win 10. If you want to remove the registration info, please mail to support@wisecleaner.com, my college can help you.


    2, If wise care 365 and wise memory optimizer cannot auto run when you log in, please follow the below steps,

        1) open Control Panel -> System and Security -> Administrative Tools -> Task Scheduler -> Task Scheduler Library

        2) find tasks Wise Care 365, Wise Turbo Checker and Wise Memory Optimizer Task, delete them


        3) open Wise Care 365 -> Custom -> Settings, check all system options whether have been ticked, then click OK to save.


        4) open Wise Memory Optimizer -> Settings, check the option Run it when Windows stars whether has been ticked, then close it.


        5) restart PC to check.

  3. Hey,


    (1) When the program is updated, it does not save the "exlusion of files" from scanning. This is annoying, as I have a list of allowed cookies in my firefox profile (all other cookies are blocked).


    I test it, but my exclusion list (files, folders, cookies) is here, worked well. Can you tell me how did you do?



    (2) The "lightening of the system"


    Yes, we know it. You see, we just list them (not the default cleaning items), give the advice to user when the use need more disk space. BUT, even if the user remove sample music/picture/video, the Windows system can work well, not affect the stability.


  4. Did you upload the CBS.log file to speedyshare.com?

    If not, you can try following method to fix this issue:

    Method 1:

    Did you install TuneUp Utilities and enable Turbo Mode? Turbo Mode block system protection / restore.

        Disable/turn off Turbo Mode may fix your issue.


    Method 2:

    Check if Microsoft Software Shadow Copy Provider service is disabled.
    This behavior is by design. Disabling System Restore will limits the ongoing usefulness of System Restore on the computer. 
    To re-enable, please try:
    1). Open gpedit.msc from Start Search box.
    2). Navigate to the following branch.
    Computer Configuration\Administrative Template\System\System Restore.
    3). In the right pane, please configure the “Turn off system restore” policy. Please set it to Not Configured.




  5. @Jayzx,

    Thank you for you feedback.

    1, Can you tell me your screen resolution and text size setting (DPI) ?

        I suspect the reason of your problem 1 and 3 is DPI setting, change to 100% may fix this problem. 


    2, In old version of wise care 365, user can run multitask , but it may cause some error. So, v3 fix it, user only can run one task at the same time.

    3, Error 4 and 5, we know the reason, and we will fix it.

    4, About themes, v3 supports custom theme. Please try!

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