MichaelgEf

I HAVE FORGOTTEN THE PASSWORDS I USED FOR THE DIFFERENT FOLDERS HIDDEN INSIDE THE PRODUCT. HOW DO I RETRIEVE THOSE PASSWORDS?
 
M MUNIR QURESHI
LAHORE PAKISTAN

I am in need of any help for the following problem:
 
I accidently hide my the windows default folder "Videos" in my documents.  When I immediately went to unhide the folder I opened the program and entered my password and all looked fine.  When I selected the folder in the program dashboard and selected "unhide" it reads "Folder can not be unhidden"  Access denied."  After trying the suggestions I found online from this site as well as other help posts I am still without resolution.  I used wise cleaner and found the files but they are not able to be recovered.  I did a system restore to a couple days prior and was able to unhide the folder but nothing is showing in the folder now.  I have emailed support twice and have not received a response.  I am hoping it is because they are very busy and not because this a known problem for which there is no viable solution.  Any help would be greatly appreciated... even if it is to deliver the unfortunate reality that I am not going to be able to recover the files. And if that is the case, how do I delete those files to regain that space on my hard drive? 
 
Much thanks,
Dave

How do I reset password on folder hider 'lock?'
 
The problem is that I do not remember the password I used when "hiding' the folder.
 
WHAT DO I DO?

Translations for the new log
 
Following is the Italian translation:
[Translation] LangCode=0410 FrmMain.btnLog.Caption=Registro TfrmUnlog.caption=Registro di disinstallazione TfrmUnlog.head.unDate=Data di disinstallazione TfrmUnlog.head.ItemName=Oggetti disinstallati TfrmUnlog.head.restore=Oggetti rimasti TfrmUnlog.noItems=Nessun oggetto rimasto TfrmUnlog.Recovered=Recuperato TfrmUnlog.recover=Recupera ReadHabit=Left-to-right

how to solve this problem
 

 
Operating system:Windows 8.1 Pro (64 bit)
System root: C:\Windows
Available physical memory: 2005 MB
CPU: Pentium® Dual-Core CPU E5200 @ 2.50GHz
Drive Info:
C: 36.96 GB
D: 80.00 GB
F: 284.01 GB
G: 567.50 GB
Internet Explorer: 11.0

[Wise Data Recovery] error message to chose new location to avoid data overwrite
 
Wise data recovery keeps asking me to choose another location to avoid data overwrite. i have tried to use the c:, and create new folders .I just honestly don't know what to do. I'm not at all computer savvy. Thanks for your help!
 
 
 
Operating system:Windows 7 Ultimate (64 bit) Service Pack 1
System root: C:\Windows
Available physical memory: 8074 MB
CPU: Intel® Core i7-3630QM CPU @ 2.40GHz
Drive Info:
C: 917.86 GB
D: 29.81 GB
Internet Explorer: 11.0