garioch7

I am not an employee of Wise Care, but I have used MalwareBytes Antimalware (MBAM) for some time now. It is probably the best antimalware program out there, in my opinion. It can be trusted; however, if a computer is seriously infected, you will need more than MBAM. I would recommend that you google Malwarebytes Forums and register there. They have a dedicated Forum to aid users in removing infections, as well as technical support. It can be quite a job to clean up a seriously infected computer and restore it to health. I did a clean up for a client a few weeks ago and it took three days to eradicate everything and restore her operating system to health. Hope this helps. Have a great day. Regards, -Phil

A lot of flash drives are formatted FAT, not NTFS. There is a 4 GB limit on file size in a FAT formatted drives/partitions. Perhaps your "large" movies are bigger than 4 GB? You could format your flash drive to NTFS, which supports larger file sizes, but some players don't support NTFS formatted flash drives. Just a thought. Have a great day. Regards, -Phil

I would suggest that you run a "chkdsk /r" on both the source and destination drives and see what turns up by way of errors. Windows is telling you that it is having read/write issues with one or both of the drives. If the chkdsk comes back clean (or doesn't) I would also, if it were me, run the hard drive diagnostics issued by the manufacturer(s) of the drives. They tend to identify/correct the more physical errors and determine whether a hard drive is dying. Chkdsk mostly deals with logical file system errors. Let us know how you make out. Hope this helps. Have a great day. Regards, -Phil

I note that the spammers have found this Forum, as they do most other Forums. Is there something that can be done to filter these guys/gals from posting? This is a great Forum, but users are not going to want to wade through all of the spam. Just my two cents. Have a great day, ... despite the spammers. Regards, -Phil

Jayzx: Five or six years for a laptop is getting on in years; HOWEVER, if the laptop still meets the needs of your friend, then nothing would be lost by, at the very least, determining the make of the hard drive and running the manufacturer's diagnostics, which are free, to determine if the hard drive has been damaged by the fall. Xilo's links also would be worth checking out. Have a great day. Regards, -Phil

I am suspicious, from what you have stated about the computer having sustained a fall, that the computer may have a damaged disk (head crash into the HD platters). Personally, I have used SpinRite (Google it) to diagnose such errors and confirm or deny damage to partitions. This is purchased software only and it is not cheap ($89.99 US from Gibson Research). SpinRite will attempt recovery of damaged/faulty sectors, but it is not always successful. I recently had to use it on an ACER netbook for a friend and it did indeed find unrecoverable damage to the recovery partition and to the system partition, which is why the recovery to factory settings failed and the computer would not boot. I wound having to purchase recovery disks from ACER for my friend because most of the data partition was undamaged and I was able to restore back to factory settings and the netbook could boot. Regrettably, all of her data was lost in the recovery. Goes to show the benefits of regular system images with reputable backup software. I would first carefully check that all HD cables are properly seated, or the drive itself, depending upon the hardware configuration, before spending money on HD diagnostics software. There are others out there other than SpinRite, but I know that product and have used it several times with varying degrees of success. It is considerably better and more aggressive than the free diagnostic software provided by the HD manufacturers, though you could give those a try as well if you are unwilling to pay for SpinRite. Hope this helps. Have a great day. Regards, -Phil

Did you try booting into Safe Mode and restoring from there; or, better, booting from a Windows Startup Repair disk? Anti-virus apps are well known to cause System Restore failures. In Safe Mode, your anti-virus app should not load. Hope this helps. Have a great day. Regards, -Phil

Colin: Your laptop has very limited capabilities: 500 MB RAM and an old Pentium processor. New programs and websites are much more complex, which increases the load on the computer. You say that your antivirus comes up clean, but there are lots of PUPs (potentially unwanted programs) that can quickly clutter up a computer. You should try running adwcleaner and junk removal tool (google them). They are free. In addition, I recommend a good antimalware solution, like Malwarebytes Antimalware. Not all antivirus and antimalware programs are the same, so make sure that you have a good a/v solution. You can try also optimizing your hard disk, and uninstalling unnecessary programs. Clear out your temp files. You can also run sfc /scannow and chkdsk from elevated command prompts to ensure that there aren't some Windows or disk issues bogging the laptop down. Hope this helps. Have a great day. Regards, -Phil

Download and install adwcleaner and junk removal tool (jrt.exe) (Google them). Run them to remove most of your junk. Malwarebytes Anti-Malware also has a free version of their program which will remove malware. Hope this helps. Have a great day. Regards, -Phil

If your Dell laptop has Dell Utilities installed, you might be able to do it from there. If not, you can Google how to create a Windows Vista Start-up Repair disc. I tried posting a link, but I am obviously too stupid to be able to figure out how to attach links into messages on this forum. Hope this helps. Have a great day. Regards, -Phil

Download adwcleaner and run it. It's free. Google it. It will take care of RegCleanPro and a lot of other adware. Hope this helps. Have a great day. Regards, -Phil

Sounds like you are infected with malware. You should run adwcleaner (google it). You can also try the free version of antimalwarebytes to locate and remove malware. Hope this helps. Have a great day. Regards, -Phil

Thank you for that advice. Will this be corrected in a future version so that those folders do not have to be specifically excluded? Have a great day. Regards, -Phil

Admin: Please provide the users with a way to disable this "feature." I consider it most unwelcome to lose my Windows Update history and I can't seem to locate how to prevent Wise Care 365 Pro from doing that. I am not alone - see my thread under Wise Care 365. Thank you and have a great day. Regards, -Phil

I have the same problem with the Bing optional update constantly appearing after it has been hidden. I think that is because Wise Care has done something to the Windows Update file and so Windows Update does not know that the user has chosen to hide one or more optional updates. Like you, I am hoping that Wise Care addresses this issue. Most annoying. I have to use an alternate disk cleaner now. Have a great day. Regards, -Phil PS: Thank you Xilo for splitting off this message series into its own thread.

Xilo: I would greatly appreciate it if you could split this thread and bring it to the attention of the Wise Care. There is a definite issue here. The timeframe is correct. I have been using both PC Check-up and the other tools. I have stopped using PC Check-up, except parts of it, but the problem seems to be reproducible at my end by just using the Common Cleaner, followed by a reboot. As I stated, I have stopped using Wise Care since my previous cleaning product, which I purchased and has not yet expired, does not produce this unwelcome side effect. I realize that there will always be issues with software releases. I have been very impressed with Wise Care and am reluctant to discontinue using it and recommending it, but they do need to address this issue. How many users have not made the connection that Wise Care is responsible for this? It has been reproduced on two of my computers (haven't checked the third because it is my wife's and she doesn't want me causing her issues too). Have a great day, Xilo Regarrds, -Phil

Xilo: I think his problem might be somewhat different in that he can't download updates, but his Windows Update GUI is telling him, and me, that it has never checked for updates and never installed updates. That is not correct, and it does seem to be related to Wise Care 365 cleaning routines within the last two weeks. After a cold boot, the Windows Update GUI reverts back to telling me that it has never checked for updates and never installed updates. As an experiment, I download a major cleaner software from a company that I purchased formerly (Piriform) and ran its cleaner. The Windows Update GUI is not affected. I am therefore very suspicious that something was changed in Wise Care 365 Pro cleaning routines and I am reverting back to the other product for cleaning until such time as Wise Care can fix the problem because it takes a long time for Windows Update to check for updates when it thinks that it has never before checked for updates. Have a great day. Regards, -Phil

Note by xilolee This topic has been split from Malicious software tool - windows update not updating, that it is, imho, a different problem. After using wise care 365, Windows update (control panel) shows: most recent check for updates: never updates were installed: never I am having the same issue now for about a week. I don't know if it has anything to do with Wise Care 365, but after every cold boot, I wind up with same screen as you: Updates never checked for and never installed. Windows Control Panel shows all of my 180+ updates installed. I tried all of the stuff suggested on the web, like deleting the Software Distribution folder, adding WUAPP.EXE to my av and antimalware solutions, but that does not work. Updates, when found, do install properly (had two sets in the last two days) and then show on the Windows Update GUI, but after the next cold boot, I am back to NEVER and NEVER. Windows Update Readiness Tool didn't find anything but did install a hotfix. sfc /scannow found no integrity errors. Interestingly, yesterday, I did not run Wise Cleaner on my computer. I normally do every day before shutdown. Today, my Windows Update GUI showed that updates had been checked for yesterday and had been installed yesterday. I am becoming suspicious that one of the Wise Cleaners is taking out or corrupting the Windows Update information that the Windows Update GUI relies upon. That is just a suspicion. I will run a Wise Clean Up today before shutdown and see what happens tomorrow ... Running Windows 7 Pro x64. Have a great day. Regards, -Phil

I am having the same problem. Started about a week ago. Not sure whether it is related to Wise Care 365 Pro or not. I generally run that every day to remove the junk from my computer. I have tried all of the solutions that I could find on the web, but nothing works. Have deleted the software distribution folder, have added WUAPP.EXE as an exception to Bitdefender and AntimalwareBytes, but nothing has worked for me. I had Windows updates yesterday and today and they installed fine. Windows update shows the updates are all installed and after an update, the GUI shows my last check and last date of updates, but when I turn my computer back on the next day, it is back to "Never" and "Never" and takes forever to search for updates. In the Control Panel, all of my Windows Updates (183) are shown as installed and listed. I am running Windows 7 Pro x64. An "sfc /scannow" showed no integrity errors, so I am really confused as to what is causing this issue. I will be interested to see if someone has a solution. Have a great day. Regards, -Phil

There is a problem with the latest iTunes update which pops up error messages about two different missing .dll files. They are not really missing. If you check out the Apple Forums, you will see that many folks experiencing the same problem. The solution is to remove/uninstall all Apple applications from your computer and then reinstall everything again. Your error messages will disappear. The problem is caused by the uninstaller for the version being updated deregisters a service before stopping it, which causes the upgrade to go sideways. Hope this helps. Have a great day. Regards, -Phil

Retlaw05: Welcome to the Wise Care Forum. I would recommend that you go to the Western Digital website. Under Support, you will find Downloads. Download the appropriate WD diagnostics program for your particular external HD and run the Extended Scan. It will take a few hours to run on a 500 GB external drive and should either fix and/or identify any hardware problems with your external hard drive. Hope this helps. Let us know how you make out. Have a great day. Regards, -Phil

Thank you for your response. Would be nice to exclude Recent Document and Run Command lists from PC Check-up. More clicks to do the job in Common Cleaner. I have disabled PC Checkup from turning on Windows Defender. Great product and I am very happy with it, but of course, like all products, every user has their own preferences. Have a great day. Regards, -Phil

Go to the Microsoft site and download the Windows System Update Readiness Tool for your particular operating system and run it. It will fix a lot of update problems. Have a great day. Regards, -Phil

Sounds like you have some malware or pups installed on your computer. You should try running adwremover, junk removal tool, and Malwarebytes anti-malware. Just google them. Have a great day. Regards, -Phil

Did you try running adwremover? Google it. It will remove a lot of that type of junk and it is free. Regards, -Phil