wisecleaner_admin
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Posts posted by wisecleaner_admin
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Dear user,
Sorry about that. Is there any error message when you use the Force Uninstall to remove the Edge? If any, please send us a screenshot. And please try to use the Custom Uninstall feature to remove the Edge.
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Dear user,
Sorry about that. We will fix this issue in the next update. Have a good day.
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Dear user,
Sorry about that. Please navigate to this path: C:\Program Files (x86)\Wise\Wise Folder Hider to check whether the WFHCheck.exe file exists or not.
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Dear user,
Please try to download and install this version of Wise Disk Cleaner to see if the problem persists:
https://downloads.wisecleaner.com/soft/old_wdc/WDCFree_10.9.8.814.exe
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Dear user,
Sorry about that. Could you send us a screenshot about the error message?
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Dear user,
Sorry about that. Please try this:
1. Press Win + S to open the search window
2. Type in cmd to search, then click Run as administrator
3. Type in sc query wisefs, press the Enter key
4. Type in sc stop wisefs, press the enter key
5. Press Win + I open Settings, click Apps> Installed apps> search Wise Folder Hider> Uninstall to see if you can uninstall Wise Folder Hider.
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Dear user,
Sorry about that. Please uninstall it first, then download and reinstall it from the link below to try again.
https://downloads.wisecleaner.com/soft/WFHSetup_5.0.5.235.exe -
Dear user,
Sorry for any inconvenience caused. Please try this:
If you enter your license key to register, but still cannot turn on the Wise Protection, please tell me the error message.
Or, please try the steps below.
1. Press Win +s to open the search window
2. Type cmd in the search box and click Run as administrator.
3. Type the following command and press the Enter key.
sc query wiseregnotify
4. If the returned service state is STOPPED, please type the following command and press the Enter key.
sc start wiseregnotify
5. If the returned service state is RUNNING, please run Wise Care 365, and turn Wise Protection on.
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Dear Lacn,
Thank you for your translation, we will add them ASAP.
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Dear Lacn,
Thank you for your translation, we will add it ASAP.
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Dear Lacn,
Thank you for your translation, we will add it ASAP.
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Dear Lacn,
Thank you for your translation, we will add it ASAP.
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Dear user,
Thank you for your translation, we will add it ASAP. Have a good day
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Hi,
Thank you for your translation, we will add it to the Wise Registry Cleaner as soon as possible. Have a good day.
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Dear user,
Please try this:
1. Open Wise Care 365
2. Click Drop-down menu>Settings>System Protect> Protections
3. If the Install driver or service item is turned on, such System Protection window will pop up in some cases.
For more detail about the System Protection feature, you can refer to this guideline:
https://www.wisecleaner.com/help/wisecare365/advanced/system-protection.html
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Dear user,
Dear user,
Sorry for any inconvenience caused, please try this to solve it:
1. Open Wise Folder Hider
2. Click the drop-down menu> Settings
3. Cancle the Clear the history of File Explorer when closing item.
4. Click OK button to save the settings.
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Dear user,
Sorry for any inconvenience caused, if the program is running, please try to check the System Tray whether the icon is displayed there or not.
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Dear user,
Sorry for any inconvenience caused. The features of Fast Scan, Deep Scan and Custom Area are supported in Wise Registry Cleaner version 10.9.2. We have modified them in the version 11.1.
If you prefer to use the version 10.9.2, you can download and install it from the link below:
https://downloads.wisecleaner.com/soft/old_wrc/wrc10/WRCFree_10.9.2.709.exe
Have a good day.
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Dear user,
Sorry for any inconvenience caused. Let me explain it. A file is saved as 2 parts on the disk: directory info (which is comprised of the file name, timestamp, size info, etc., and stored in the MFT) and data content. Windows Explorer reads the MFT and shows the file's regular info (name, size, etc.).
Wise Folder Hider hides a file and tells Windows Explorer not to display this file's regular info, therefore you can not see this file in Explorer.
However, a data recovery tool like Everything directly reads the MFT and data content, not using Windows File Explorer.
This is why the Everything and other data recovery tools can find files that are hidden by Wise Folder Hider.
Please try the Encryption feature of Wise Folder Hider. It may meet your requirements. -
Dear friends,
We are pleased to announce the beta release of Wise Video Converter Version 3.0, an upgrade focused on enhancing video conversion efficiency. This version showcases a user-friendly interface, complimented by advanced video encoding technology to ensure high-quality conversions.
An essential new addition to version 3.0 includes video compression and merging functions, allowing for easy size reduction and video combination. With access to 16 popular video filters and effects, users can further refine their video quality and aesthetics.
As a thank you for your continued support, anyone who downloads the beta version will enjoy 6 months of PRO features free of charge. These features will remain available even after the official release. Experience the improved functionality and convenience of Wise Video Converter 3.0 today.
Click Here to Download Wise Video Converter 3.0 (6-month license key built-in)
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Thanks for your feedback.
We fixed it and uploaded a new file.
Please download and install it again.
https://downloads.wisecleaner.com/soft/WASSetup_2.0.4.105.exe
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Sorry for the late reply.
Both Wise Disk Cleaner and Wise Care 365 support cleaning Google Earth and Brave browser.
The Brave browser cache is listed in Common Cleaner - Files in computer - Web Browser Cache. It is selected by default.
The Google Earth is listed in Common Cleaner - Files in computer - Other Applications. It is selected by default.
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Sorry about that.
Registering a WiseCleaner product is very simple, just copy and paste the registration code and email address we sent you into the registration form.
Please try it again, COPY your license key, PASTE it into the registration window, then click the Register button.
You can refer to this video to learn how to register。
If you received the error message, please let me know.
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Thanks for contacting us.
I believe our bug system has received your report, but I don't know which one is yours.
Can you attach a copy of the report here? The file name is bugreport.txt, location is C:\Program Files (x86)\Wise\Wise Care 365\
Thanks,
How to add files to Windows Defender's exclusion list
in WiseCleaner Advices & Suggestions
Posted
Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release.
However, occasionally, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as a Trojan, malware, or potentially unwanted application (PUA) by some anti-virus programs. This can prevent Wise Care 365 from running or being reinstalled.
If you find yourself in this situation, there's no need for concern. We promptly reach out to the anti-virus software developers involved to rectify these false alarms as quickly as possible.
In the meantime, you can follow the steps provided below to add Wise Care 365 to your anti-virus exclusion list, allowing you to continue using the program without interruption.
We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.
Case 1: Can not open Wise Care 365
Case 2: Can not install Wise Care 365