wisecleaner_admin
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Posts
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Posts posted by wisecleaner_admin
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Dear user,
Thank you for your feedback. Have a good day.
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Dear user,
Sorry for not replying sooner. We can provide remote technical services by using the TeamViewer as a remote connection tool, if you agree with this, please click the link below to download it. https://www.teamviewer.com/en-us/download/windows/
After that, please tell us when you are available and send us your TeamViewer ID and password.You can send it to our Customer Support email: [email protected]
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Dear user,
Thank you for your translation and feedback, we will add it ASAP.
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Dear user,
Sorry about that. Is the Bitwarden Password Manager browser plugin or desktop app? And whic version of Wise Care 365 are you using?
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Dear user,
Sorry for any inconvenience caused. Please answer the following questions:
1. Which feature of Wise Care 365 did you use before you using the password manager extension?
2. What's the name of your password manager extension so we can do a test?
3. Is there any error message or prompt when you using the password manager extension? If any, please send us a screenshot of it.
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Dear user,
Thank you for your translation. We will add it ASAP.
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Dear user,
Sorry about that. Wise HotKey can only create HotKey which consists of Alt/Ctrl + a number/F key, for example, Alt+3, Alt+F8, Ctrl+5, Ctrl+F3, etc.
As for this "when I want to enter the @ sign using the alt+64 keyboard shortcut, the program starts under the shortcut Alt+6 and Alt+4", Did you create a shortcut for Wise HotKey like the following screenshot in this program? If so, you can delete it
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Dear user,
Sorry about that. You can try this to uninstall Wise Disk Cleaner:
1. Press Win + I to open Settings
2. Click the Apps in the left, then click Installed apps in the right pane
3. Search Wise Disk Cleaner in the Search box, click the three dots, then tap on the Uninstall option to remove Wise Disk Cleaner.
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Dear user,
Sorry for any inconvenience caused, please navigate to this path: C:\Program Files (x86)\Wise\Wise Folder Hider to check whether the WFHChecker.exe file exists or not. If there is no such file, the WFHChecker.exe may be quarantined by your Antivirus program, please open your antivirus app, enter the quarantine, and move the WFH.exe file to the whitelist from quarantine.
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Dear user,
When the user clicks the Smart Optimize button, Wise Disk Cleaner will automatically identify the disk type and use the Trim way to optimize if it is an SSD since it is not recommended to defragment and optimize the SSD. Defragmentation and disk optimization will reduce the life of the SSD.
And, SSD has an incredibly faster accession speed than HDD, so we do not need to defrag the fragments to accelerate its access speed.
If the disk type is HDD, then the status will be Defragged rather than Trimmed.
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Dear user,
Sorry about that. Do you mean you want to use Alt+4 or Alt+6 shortcut to enter @ sign but these two shortcuts can only started Wise HotKey?
But usually the @ sign is typed by pressing Shift+2 shortcut. If I misunderstood, please describe your question in more detail. Have a good day.
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Dear user,
Sorry for any inconveniece casued. We will fix this portable version issue in the next update. Have a good day.
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Dear user,
Thank you for your translation. We will add it as soon as possible. Have a good day.
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Dear user,
Thank you for your feedback and suggestion. We will forward it to the Software R&D team. Have a good day.
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Dear user,
Thank you for your question. WiseCleaner has variuos products, but none of them will clloect users' private information or location.
And, you can check which apps access location information by visiting Windows Settings-Privacy & security-Location
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Dear user,
Sorry about that. But the ws_rmind_data.dat file cannot be moved to installation directory. Have a good day.
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Dear user,
Sorry for any inconvenience caused. We did not update Wise Folder Hider yet. Please try v3 to see if it works fine.
https://downloads.wisecleaner.com/soft/old_wfh/v3/WFHSetup_3.39.148.exe
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Dear user,
Sorry for any inconvenience caused. You can easily switch the temperature unit between Fahrenheit and Celsius by following this:
1. Open Wise Care 365
2. Click the drop-down menu> Settings> General
3. Find Temperature Unit item, and select the unit you want
Have a good day.
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Dear user,
I'm glad to hear that. Good day.
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Dear user,
Sorry for any inconvenience caused. Please send your registered eamil address or order number to our customer service email: [email protected]
So we can help you figure it out.
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Dear user,
Sorry for not replying sooner. We tested and found the Type.lst file will be ceated under %Appdata% folder rather than under Wise Disk Cleaner folder. Although it will not affect the Advanced Cleaner's operation, we have reported it to the Software R&D team. Have a good day.
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Dear user,
I'm glad to hear that. Have a good day.
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Dear user,
Sorry about that. We think it is a false positive, and we will contact MS to fix it soon.1. Please temporarily disable (turn off) the real-time protection of Windows Defender
2. Restore Wise Disk Cleaner from Defender's quarantine area.
3. Add Wise Disk Cleaner to the exclusion list in Windows Defender
4. Turn on the real-time protection.
System TuneUp – What exactly does it do?
in Wise Registry Cleaner
Posted
Dear user,
Sorry for any inconvenience caused. We have forwarded your feedback to the Software R&D team. Have a good day.