Jump to content


Photo
- - - - -

microsoft office [Home abd Student 2007]


  • Please log in to reply
10 replies to this topic

#1 brabo1098

brabo1098

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 14 September 2014 - 04:30 PM

My Microsoft Office Word 2007 is playing up. It produces a message "Error 2503 Internal error has occurred". I alsdo get this message when I try to either 'repair' or reinstall the programme... Please help... URGENT...
  • Clintonlog and KeithHeelf like this

#2 xilolee

xilolee

    Advanced Member

  • Moderators
  • 4,332 posts

Posted 14 September 2014 - 05:26 PM

Go to Control Panel\System and Security\System, click advanced system settings, click advanced tab, click environment variables and check if you have the following user variables (first panel):

TEMP: %USERPROFILE%\AppData\Local\Temp
TMP: %USERPROFILE%\AppData\Local\Temp

And the following system variables (second panel):

TEMP: %SystemRoot%\TEMP
TMP: %SystemRoot%\TEMP

If you don't have them, add them.

Keep us informed!


I am not a Wise employee, but an helper made moderator.

#3 brabo1098

brabo1098

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 14 September 2014 - 06:33 PM

Dear Xilo,

Many thanks. Yes, I have all those in my first panel, and found the items in the second panel by clicking on TEMP and 'edit', and it showed up. Ditto with TMP.

What should I do next?



#4 xilolee

xilolee

    Advanced Member

  • Moderators
  • 4,332 posts

Posted 15 September 2014 - 04:46 PM

Go to %USERPROFILE%\AppData\Local (Windows folder), right-click the temp folder, click properties, click security tab, check if system has got full permissions:

screenshot
I am not a Wise employee, but an helper made moderator.

#5 brabo1098

brabo1098

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 15 September 2014 - 05:25 PM

Thank you, Xilo.

I have done this to ALL the options (Administrator already had all the boxes ticket in grey).

What should I do next?



#6 xilolee

xilolee

    Advanced Member

  • Moderators
  • 4,332 posts

Posted 15 September 2014 - 05:46 PM

Was it different from the screenshot?

Have you tried if it works?


I am not a Wise employee, but an helper made moderator.

#7 brabo1098

brabo1098

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 16 September 2014 - 02:06 PM

Sorry for delay. I was away from my pc. I am grateful for your assistance!

 

I was able to tick all the boxes in the Local Temp Security window, including 'Permissions to SYSTEM' as you suggested. 

Alas, the problem remains.

 

To clarify: Now, and when the problem started, I was able to click the Windows icon, but instead of it loading, it came up with the following message:

< Error 2503 . Internal error has occurred. CONTACT Microsoft Product Support Service (PSS) for assistance. For location, see: C:\\Users\   \App Data\Local\Temp\Setup 000003a0\PSS.1DR.CHM. Error 2503.C:\\Users\   \App Data\Local\Temp\Setup 0000030\PSS10R.CHM >

Both locations are 'empty'... When I tried to re-instal (without uninstalling the product) and choosing < Repair > I got the same message.

 

If I 'cancel' the message, then eventually, I can download the Windows Word programme.



#8 xilolee

xilolee

    Advanced Member

  • Moderators
  • 4,332 posts

Posted 16 September 2014 - 06:46 PM

Re-try to install/repair it after a clean boot
I am not a Wise employee, but an helper made moderator.

#9 brabo1098

brabo1098

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 17 September 2014 - 05:22 PM

Thank you. I performed a 'clean boot', and after the restart, restored the msconfig.exe as suggested by Microsoft. I am now unable to startup my pc 'normal startup', and can only start it in SafeMode with limited Internet... I have tried all the usual (F8, &tc). All to no avail... In the meantime, the Word 2007 continues to misbehave. Somehow, matters are now worse than yesterday... Any suggestions to repair this? Many thanks.



#10 brabo1098

brabo1098

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 17 September 2014 - 06:06 PM

Scrap last message...

I have been able (finally) to find a way to change the msconfig.exe in such a way that I have again a 'normal startup' for my windows 7.....

I am now performing Windows updates.

I will then perform a reinstall of Word 7 (I will try a 'repair' first).

I will keep you in the loop.

Many thanks again.



#11 KumarSandeep

KumarSandeep

    Advanced Member

  • Members
  • PipPipPip
  • 41 posts

Posted 05 June 2017 - 09:01 AM

Use Microsoft Office Configuration Analyzer tool (OffCAT) to repair MS office files. Select the office version and application to be scanned for OffCAT and found the error and solution to be fixed. Download OffCAT for free at Microsoft website. To know process to use Office Analyzer tool visit at http://www.latechie....-analyzer-tool/