mikeroza Posted June 11, 2014 Report Share Posted June 11, 2014 This is from start menu & can't get onto desk top. See icon in red lines Operating system:Windows 7 Professional (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 2038 MB CPU: Genuine Intel® CPU T2400 @ 1.83GHz Drive Info: C: 465.66 GB Internet Explorer: 11.0 Link to comment Share on other sites More sharing options...
xilolee Posted June 11, 2014 Report Share Posted June 11, 2014 screenshot is not visible. Link to comment Share on other sites More sharing options...
mikeroza Posted June 11, 2014 Author Report Share Posted June 11, 2014 Your form wouldn't ask it from me - so it took it, itself. I'll try again. Link to comment Share on other sites More sharing options...
mikeroza Posted June 11, 2014 Author Report Share Posted June 11, 2014 BTW Firefox 30. How can I add a picture here.I forget what it's called- but a white box looks like a 3 button calculator. TY Mike Link to comment Share on other sites More sharing options...
xilolee Posted June 12, 2014 Report Share Posted June 12, 2014 How to make screenshots (aka snapshots) and post them here in this forum, either through the forum itself or through Wise PC 1st Aid Link to comment Share on other sites More sharing options...
mikeroza Posted June 12, 2014 Author Report Share Posted June 12, 2014 This is type of file (icon) replacing wise 365 on Start Menu, on my laptop Win 7 Pro . TY Mike Sorry, you need to make bigger, by a click.- the 3 samples are outlined in red circle. Link to comment Share on other sites More sharing options...
xilolee Posted June 12, 2014 Report Share Posted June 12, 2014 I didn't understand. Let's see if I guess: you click start, all programs, and the wise care 365 icon is missing? I.e., the icon is present, but it is not showed the wise logo? Link to comment Share on other sites More sharing options...
mikeroza Posted June 12, 2014 Author Report Share Posted June 12, 2014 Exactly - it changed from the blue shield to the white thing. It will open program but can't be moved, deleted or changed in any way -nor copied, placed on desktop or pinned to taskbar. IIt has replaced the icon. I did 3 downloads and it happened every time. This has nothappened to any other program at all including CCleaner , Speccy, 1st Aid etc. Link to comment Share on other sites More sharing options...
xilolee Posted June 13, 2014 Report Share Posted June 13, 2014 Does the problem appear with wise care 365 latest version 3.11.266 ? Link to comment Share on other sites More sharing options...
mikeroza Posted June 13, 2014 Author Report Share Posted June 13, 2014 3.11.267 Link to comment Share on other sites More sharing options...
xilolee Posted June 13, 2014 Report Share Posted June 13, 2014 Is UAC enabled? What level at? Have you run the installer as an administrator (right click, run as an administrator) or...? Link to comment Share on other sites More sharing options...
mikeroza Posted June 13, 2014 Author Report Share Posted June 13, 2014 Always as administrator.UAC ? My first computer was much simpler- see pic. Link to comment Share on other sites More sharing options...
xilolee Posted June 13, 2014 Report Share Posted June 13, 2014 microsoft.com - Windows 7 - Turn User Account Control on or off Link to comment Share on other sites More sharing options...
mikeroza Posted June 13, 2014 Author Report Share Posted June 13, 2014 User Account is on. Link to comment Share on other sites More sharing options...
xilolee Posted June 13, 2014 Report Share Posted June 13, 2014 Can you find the wiseCare365 icon in one of the following paths? (which path) And how does it look? C:\programdata\microsoft\windows\start menu\programs C:\Users\[username]\AppData\Roaming\Microsoft\Windows\Start Menu Link to comment Share on other sites More sharing options...
mikeroza Posted June 13, 2014 Author Report Share Posted June 13, 2014 C:\programdata\microsoft\windows\start menu\programs From this the icon is fixed -all problem solved. TY Mike Link to comment Share on other sites More sharing options...
xilolee Posted June 13, 2014 Report Share Posted June 13, 2014 Glad you solved it! But how did you fix it? Link to comment Share on other sites More sharing options...
mikeroza Posted June 13, 2014 Author Report Share Posted June 13, 2014 I followed the link - top of two as in #16 above. Led me to all the menu icons ~~~ gave me the chance to remove ms icons - then I removed the documents ,etc - then found the wise cleaner. I deleted it, the corrupted one -then opened the program -selected icon and sent to start menu & task bar. After that I was able to remove the corrupted icon- not an icon - & now I can't find one --- white rectangle with like 3 buttons in colour - I f I do I'll send.Then when I removed from start menu - everything lined up. All is working and few several tries & reboots.Once you led me to the 'path' I knew where I was. And all is good. TY Mike Link to comment Share on other sites More sharing options...
mikeroza Posted June 13, 2014 Author Report Share Posted June 13, 2014 This is closest to what I was fighting with - found it on XP. Hope it shows. If not I'll try to open & screen shoot. It opens with 'word.' Document.rtf Link to comment Share on other sites More sharing options...
mikeroza Posted June 14, 2014 Author Report Share Posted June 14, 2014 Now on XP problem with 1st aid doesn't open at all. But shows the thing from wise better? Will repeat on other post. Link to comment Share on other sites More sharing options...
xilolee Posted June 14, 2014 Report Share Posted June 14, 2014 I didn't understand. Have you solved this other problem too? Link to comment Share on other sites More sharing options...
mikeroza Posted June 14, 2014 Author Report Share Posted June 14, 2014 There were 3 problems.You helped me with icon - all is ok. Solved.1st Aid - it requires too much time and your other products do a great job- i deleted -don't need it.(in essence solved). The Free Cell is apparently on Win 7 ,unlike XP, is not fixable or connected to your software. It is available on sites like 123 solotaire & agin is -nothing against you - unsolveable. My expert engineer where I buy computers,etc , My Son in Law an IT Specialist,(Gov. Level) & all the teenagers I can find- none could fix it. MS themselves offers no assotance. Ty Mike Link to comment Share on other sites More sharing options...
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