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Can't get wise cleaner 365 from icon to correct or move to desk top


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This is from start menu & can't get onto desk top.

See icon in red lines

 

.png

 

Operating system:Windows 7 Professional (32 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 2038 MB

CPU: Genuine Intel® CPU T2400 @ 1.83GHz

Drive Info:

C: 465.66 GB

Internet Explorer: 11.0

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Exactly - it changed from the blue shield to the white thing. It will open program but can't be moved, deleted or changed in any way -nor copied, placed on desktop or pinned to taskbar. IIt has replaced the icon. I did 3 downloads and it happened every time. This has nothappened to any other program at all including CCleaner , Speccy, 1st Aid etc. :huh:

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I followed the link - top of two as in #16 above.

 

Led me to all the menu icons ~~~ gave me the chance to remove ms icons - then I removed the documents ,etc - then found the wise cleaner.

 

I deleted it, the corrupted one -then opened the program -selected icon and sent to start menu & task bar.

 

After that I was able to remove the corrupted icon- not an icon - & now I can't find one --- white rectangle with like 3 buttons in colour - I f I do I'll send.

Then when I removed from start menu - everything lined up. All is working and few several tries & reboots.

Once you led me to the 'path' I knew where I was.  And all is good. TY Mike

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There were 3 problems.
You helped me with icon - all is ok. Solved.
1st Aid - it requires too much time and your other products do a great job- i deleted -don't need it.(in essence solved).

 

 

The Free Cell is apparently on Win 7 ,unlike XP, is not fixable or connected to your software. It is available on sites like 123  solotaire & agin is -nothing against you - unsolveable. My expert engineer where I buy computers,etc , My Son in Law an IT Specialist,(Gov. Level) & all the teenagers I can find- none could fix it.  MS themselves offers no assotance.

 

Ty  Mike

 

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