shelby_1 Posted January 4, 2014 Report Share Posted January 4, 2014 My PC will be running along fine and then the blue screen appears and a memory dump occurs. I have not upgraded/changed any hardware recently. Operating system:Microsoft Windows XP (32 bit) Service Pack 3 System root: C:\WINDOWS Available physical memory: 2047 MB CPU: Intel® Pentium® 4 CPU 3.40GHz Drive Info: C: 465.75 GB Internet Explorer: 8.0 Link to comment Share on other sites More sharing options...
my2cents Posted January 4, 2014 Report Share Posted January 4, 2014 Have you analyzed the (unprovided) memory dump? Link to comment Share on other sites More sharing options...
shelby_1 Posted January 4, 2014 Author Report Share Posted January 4, 2014 I don't know how to open or read the dmp file. It is attached. Link to comment Share on other sites More sharing options...
shelby_1 Posted January 4, 2014 Author Report Share Posted January 4, 2014 It would not let me attach a file of this kind Link to comment Share on other sites More sharing options...
my2cents Posted January 4, 2014 Report Share Posted January 4, 2014 Run this program and post the report: http://www.resplendence.com/whocrashed.htm Link to comment Share on other sites More sharing options...
shelby_1 Posted January 5, 2014 Author Report Share Posted January 5, 2014 The blue sceen error suddenly came up again when PC was running fine. I analyzed using "WhoCrashed" program and the results are below. Not very specific as to what the problem is. On Sun 1/5/2014 6:54:44 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini010514-02.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0xB47D) Bugcheck code: 0x1000000A (0x94B5B, 0x1C, 0x1, 0xFFFFFFFF804E247D) Error: CUSTOM_ERROR file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. Operating system:Microsoft Windows XP (32 bit) Service Pack 3 System root: C:\WINDOWS Available physical memory: 2047 MB CPU: Intel® Pentium® 4 CPU 3.40GHz Drive Info: C: 465.75 GB Internet Explorer: 8.0 Link to comment Share on other sites More sharing options...
UCanFixIt Posted January 5, 2014 Report Share Posted January 5, 2014 Not very specific as to what the problem is. Agreed! Did you do anything that might have triggered these BSODs. Things like: Updated a specific driver. Applied a batch of Windows updates? Installed a new program? You could also: Check your event viewer for any associated criticals and/or errors that might provide additional insight. Link to comment Share on other sites More sharing options...
shelby_1 Posted January 5, 2014 Author Report Share Posted January 5, 2014 I installed a windows update related to Microsoft .NET Framework. DCOM error from system events log showed it could not be started. Link to comment Share on other sites More sharing options...
UCanFixIt Posted January 6, 2014 Report Share Posted January 6, 2014 Please post the event log for the DCOM error. Link to comment Share on other sites More sharing options...
shelby_1 Posted January 7, 2014 Author Report Share Posted January 7, 2014 Event Type: ErrorEvent Source: DCOMEvent Category: NoneEvent ID: 10005Date: 1/6/2014Time: 8:21:21 PMUser: NT AUTHORITY\SYSTEMComputer: DADDescription:DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service BITS with arguments "" in order to run the server:{4991D34B-80A1-4291-83B6-3328366B9097} For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Link to comment Share on other sites More sharing options...
UCanFixIt Posted January 7, 2014 Report Share Posted January 7, 2014 I'll get back to you in a bit on your error. Link to comment Share on other sites More sharing options...
xilolee Posted January 7, 2014 Report Share Posted January 7, 2014 Hi shelby_1! 1) Go to services (start-run: services.msc - press enter), check the if bits (background intelligent transfer service) service is disabled 2) Scan your system with these softwares (and let us know if they find anything): Full scan with your antivirus adwcleaner (click) Junkware removal tool (click) superantispyware free (click) sophos virus removal tool free (click) MBAM free (click) stinger 32 bit (click) or stinger 64 bit (click) (according to your windows BIT version) MS Safety Scanner 32 bit (click) or MS Safety Scanner 64 bit (click) (according to your windows BIT version) 3) try to launch sfc /scannow from command prompt - Windows xp cd needed (and let us know if it finds anything) 4) Have you installed any new softwares in these past days? 5) try to start your pc in safe mode and see if it happens the same. If it works in safe mode, try a clean startup Link to comment Share on other sites More sharing options...
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