Gmail fails to load email Inbox in my Start up Home website

[Landisj]

Since installing Wise Care 365 and running scans, Gmail fails to load email Inbox in my Start up Home website. If I click on the "Basic HTML" button in bottom right corner of my Gmail page, my emails come right up. I can "reset" Firefox in the Troubleshooting page and then Gmail works fine.  Also, Gmail is not affected if using IE 9.0 after doing a scan.

[WiseCleaner]

Hi,

Can you send us a thumbnail of the error when your Gmail cannot be opened? I need to see the full error message.

Generally, if you can use "Basic HTML" to open Gmail, it means there has no problem, Firefox just need to download cache files.

You can do this to solve the problem:

1, run wise care 365, click Custom Checkup----Useless files, find out and uncheck Mozilla Firefox cache.

    Next time, when you click Checkup to clean your system, it won't clean Firefox cache files. 

    

2, run wise care 365---System Cleaner----Common Cleaner---Useless files in computer---- Internet browsing history, find out and uncheck Mozilla Firefox cache.

    Next time, when you click Start Scan to scan and clean, it won't clean Firefox cache files.