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The Following Keybord buttons do not work.


ctrl and fn


Letter a and Caps lock


` and number 1


esc and F1


These buttons are located on the left handside and are next to each other, they seem to form a pattern. Thisproblem emerged after suspicious.cloud.7.ep was detected and killed by Norton antivirus.


Any help will be appreciated...Its so hard to use virtual keyboard. thanks




Operating system:Windows 7 Home Premium (64 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 3835 MB

CPU: AMD Athlon II P340 Dual-Core Processor

Drive Info:

C: 284.99 GB

Internet Explorer: 11.0

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It must be confirm the problems of keyboard itself or not first,  change to another computer use, if cant use, can determine the keyboard problem and replace the keyboard. If can use it, it is a software defines the global shortcuts, need to know what is the definition of program. if you dont know, you can use a key to Aid disabled all third-party startup and repair service.  it is 'computer very slow 'that one of Aid.

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