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Chuck

Avira Quarantines Wise Care

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Win10 (64) machine with Avira.  Have Wise Care 365 Pro license and *HAD* version 5.4.7 installed.  Avira quarantined Wise Care 365. 

I tried to remove the file from quarantine, but it would not properly restore. 

I then tried uninstalling WiseCare, rebooting, then reinstalling.  Avira quarantined the install file. 

I restored the install file and marked it so Avira would ignore. 

Now during install I receive this popup:

 image.png.73827a5d3d0693ffcc2ccd6ecb3d8df8.png

I also tried running as administrator; no luck.

Very frustrating.  Please advise.

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Hello,

Sorry about that. 

Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean.

We are trying to contact Avira to fix this issue.

Now, please exclude Wise Care 365 from scanning.

1, Open Avira, and temporarily turn off the Real-Time protection.

2, Reinstall Wise Care 365.

3, Click the settings symbol in the lower-left corner of Avira Antivirus.

4, Click PC Protection → Exceptions.

5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\

6, Click OK to save the configuration.

7, Turn on Real-Time Protection.

avira-antivirus_excetoptions-system-scanner_real-time-protection_en.jpg

Note
Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection.

 

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Thank you for the insight.  I tried just as you suggested... Several times.  Avira would not respect the exceptions list.  Given Avira's bloat and resource drag, this issue was the last straw for me.  I switched to another antivirus program and am running again with Wise Care 365.

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