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Advanced Cleaner Not Working


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#1 PWT1000

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Posted 15 April 2018 - 12:17 PM

Hello :-) I recently used a program called ‘Privazer' & I believe this has broken the Advanced Clean on C:\ only. Nothing happens when I click on it

I have totally uninstalled (removing wise registry keys) re-installed Wise365 to no avail as I assume there are hidden registry keys used by yourselves so all info from the registry can't be removed to fix the problem.

 

I've removed Privatizer, I normally have Macrium Reflect images of C:\ but I've messed with the Win 10 Spring Update etc & removed it so can’t image back without a lot of work.  (BTW the issues occurred before I messed with MS Spring Update) Any help please??

 

Kind regards  Paul

 

 

 


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#2 xilolee

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Posted 17 April 2018 - 04:41 PM

Hi PWT1000 - Paul. :)

 

Run chkdsk c: /f from an elevated command prompt.

At least twice.


I am not a Wise employee, but an helper made moderator.

#3 PWT1000

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Posted 18 April 2018 - 11:04 PM

Hello: I tried running chkdsk c: /f which found errors but could not correct them. So, after some time I imaged back to the beginning of March & Wise365 was working fine.

Thanks for the help! Thanks Paul ... 



#4 wisecleaner_admin

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Posted 19 April 2018 - 04:00 PM

Thanks xilolee


We want to put smile on your face.   :)

 

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