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"Engine failed to start"

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#1 Nancy

Nancy

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Posted 29 March 2018 - 10:14 PM

I downloaded the new product  "wise Anti-malware" on two of our computers and I cannot scan from either one, they both come up with "engine failed to start". Must I download them again to get a new engine?


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#2 wisecleaner_admin

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Posted 30 March 2018 - 08:12 AM

Hi,

After installation, when you first open Wise Anti Malware, you will see this window "Initialization engine... " it is downloading engine.

Did you see it?

install engine.png

 

 

Please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\SavEngine\

Find this file avupdate.log and send it to us.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

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