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FAQs of Wise Driver Care


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#1 wisecleaner_admin

wisecleaner_admin

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Posted 17 August 2017 - 09:21 AM

If you have any question of Wise Driver Care, please read below FAQs. Maybe you can find the answer yourself.

 

When you create a new post, please provide more details about your problem, then we can help you solve it faster.

 

Q: The backup button of some devices is invalid, why?
A: If the driver is provided by Windows system, Wise Driver Care won't back up it. Because when you reinstall Windows, the driver will be installed at the same time.

 

Q: What is abnormal driver?
A
: An abnormal driver, it refers to you can reinstall a correct driver to fix this issue.

 

Q: What is special software?
A
: It refers to some special software that Some brands of computer special features require. Such as touchpad, fingerprint identification and so on.

 

Q: What is system software repair?
A
: When Wise Driver Care update a driver, it may require some special Windows components, like VC++. If the system doesn't have it, Wise Driver Care will install it first.

 

Q: What is “1 device doesn't support the current OS”?
A
: For example, you have a sound card on your PC and the OS is XP system, but this sound card only supports Win 7 and later system. There is no driver for XP system.

 

Q: When does Wise Driver Care auto create a system restore point?
A
: This function is only available in Pro version, and only if you click the top right Fix button.

 

Q: Why does Wise Driver Care not list the restore point?
A
: Because Wise Driver Care only lists the restore point created by itself. If the driver is provided by Windows system, Wise Driver Care won't back up it. Because when you reinstall Windows, the driver will be installed at the same time.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

-----

News: Wise Driver Care (official)

 

Download and update outdated Windows devices drivers!

 

-----

Best Regards,

WiseCleaner.com

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#2 wisecleaner_admin

wisecleaner_admin

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Posted 17 August 2017 - 09:31 AM

Q: Fail to install the downloaded driver

 

Please create a new post, provide below 3 information: (for example, display adapter)

 

1, The driver version you tried to install. (A screenshot is better)

Attached File  recommend.png   103.38K   1 downloads

 

2, The Device ID
A. Press Win+R to open Run window
B. Type devmgmt.msc and click OK to open Device Management

Attached File  run.png   9.42K   1 downloads

C. Expand Display adapters and right click on it, click Properties. If you have two or more devices in same category, select the one which has problem.

Attached File  dev.png   35.51K   1 downloads

D. Click Details tab, then click drop-down menu to select Hardware Ids. Take a screenshot of it, this is what we need.

Attached File  devid.png   17.17K   0 downloads

 

3, Device Model
If you cannot find the device model, please tell us the brand name and model of your computer.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

-----

News: Wise Driver Care (official)

 

Download and update outdated Windows devices drivers!

 

-----

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png