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Wise Registry Cleaner hung, lost desktop and registry?

recover registry

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#1 azsalty



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Posted 02 June 2017 - 10:54 PM

I downloaded and tried the FREE version of this program.  I ran it and it seemed to stop.  I now get the following screen image.  Any ideas would help. 


I believe my registry is my problem as my file structures are still there.  My problem is how to recover?



Tnx in advance.  VR,  azsalty

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#2 xilolee


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Posted 03 June 2017 - 06:54 AM

Hi azsalty. :-)


What functions was you trying or have you used?

I am not a Wise employee, but an helper made moderator.

#3 azsalty



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Posted 05 June 2017 - 09:32 PM

Good Afternoon,


I took the defaults and ran a scan.  After it appeared to be finished I rebooted my pc.  This resulted in a loss of my desktop and a very, very full Recycle Bin.




#4 wisecleaner_admin



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Posted 13 June 2017 - 03:01 AM

Hey azsalty,

I'm not sure it was caused by registry cleaning. We did some tests, but can not reproduce this issue.

Please try this way, maybe it can fix your problem.


This solution assumes that Windows is installed on your C: drive. if it is not, substitute that drive letter for C.

Click the Start button.
Click Computer.
Navigate to C:\Users\
Open the folder with your username.
Right click on the Desktop folder and click Properties.
Click the ‘Location’ tab and click the ‘Restore Default’ button.

If you are unable to do that:
Click the Start button.
Type regedit and press Enter to open the Registry Editor.
Navigate to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell\Folders
On the right, double click the Desktop key.
Make sure the Desktop value is set to:
%USERPROFILE%\Desktop” or “C:\Users\%USERNAME%\Desktop
Click OK and close the Registry Editor.

We want to put smile on your face.   :)


Any feature questions and ideas, please feel free to contact us!


New product: Wise Anti Malware


Keep your PC in safe all the time!



Best Regards,


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