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Solution to the incompatibility between WiseCleaner and MalwareBytes

Compatibility issue Malwarebytes anti-malware

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#1 wisecleaner_admin



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Posted 08 May 2017 - 10:10 AM

Solution for Compatibility issue between WiseCleaner and Malwarebytes
A few months ago, we have received some feedback from users. Malwarebytes and his partner AdwCleaner consider some registry key, files, folders of WRC as threats and lead users to remove them.
Today, Malwarebytes 3 did it worse, block more wisecleaner products, even blocked user to browse wisecleaner official website.
We tried to contact Malwarebytes to fix this issue, but they never gave us positive respond. We have to announce that WiseCleaner will not compatible with MalwareBytes.
For wisecleaner user, if you have already installed or will install Malwarebytes, please follow below steps to manually fix incompatibility issue between WiseCleaner and Malwarebytes.
Solution 1: Disable Malwarebytes
(1), Disable Malwarebytes Real-Time protection
If you are using Malwarebytes Premium, and the Real-Time Protection is enabled, please disable it.
(2), Disable Malwarebytes Potential Threat Protection
Solution 2: Add Exclusions
(1), Open Malwarebytes Anti Malware settings
Settings - Exclusions - Add Exclusion - choose Exclude a Website - enter, click OK to save. Repeat the steps to add exclude another wisecleaner IP address
(2), If your WiseCleaner product has been removed by Malwarebytes
      a. Change Potential Threat Protection setting

    b. Download and install your wisecleaner product.

When you see below message, please click Ignore Always.

(3), Run Malwarebytes and scan system
When Scan finish, uncheck all wisecleaner entries,
click Next button. There are 3 buttons, choose Ignore always. All these wisecleaner entries will be added to exclusion list.
(4), Register Wisecleaner product again.
(5), Restore Malwarebytes Potential Threat Protection setting.

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