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Manually clear cache - why?


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#1 cucciolagigio

cucciolagigio

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Posted 13 December 2016 - 06:55 AM

Hi,

 

I've had a paying Wise Care account for a few years now and run an automatic clean-up every morning at 7 when I'm already online.

 

For the last week or so the process runs smoothily until it's time to clear up whatever it found during the process, and inevitably it tells me I need to manually clear up cache and cookies.

 

This was always done automatically until about a week ago.

 

Is it a glitch or is it intentional?

 

If the latter you really need to state it somewhere because people are likely to become confused especially if they've been using your software for a while.

 

Thank you!


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#2 xilolee

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Posted 13 December 2016 - 01:05 PM

Hi cucciolagigio.  :)
 
Are you running your browser, during the automatic clean-up?
If yes, did you try to close the browser before the clean-up? Or was irrelevant the browser running, a week ago?
As automatic clean-up, do you intend (1) a click on checkup, (2) a scheduled task created with wise care 365, (3) a scheduled task created with windows task scheduler, (4) wise turbo ?
I am not a Wise employee, but an helper made moderator.