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Solution for PUP.Optional.WiseRC

malwarebytes PUP.Optional..WiseRC solution

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#1 wisecleaner_admin



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Posted 07 December 2016 - 09:11 AM

Solution for Wise Registry Cleaner being reported as a PUP and blocked by Antivirus

Recently, we have received some feedback from users. Malwarebytes and his partner AdwCleaner consider some registry key, files, folders of WRC as threats and lead users to remove them. The threat is called PUP.Optional.WiseRC. Once you click the "Remove" button, Wise Registry Cleaner will be removed by them. You need to reinstall Wise Registry Cleaner and register it again (if you are using Pro version).

How to solve PUP.Optional.WiseRC?
If you are using Malwarebytes.
1, Download Wise Registry Cleaner from WiseCleaner Download Center.
If you have downloaded and installed Wise Registry Cleaner, but Malwarebytes quarantined Wise Registry Cleaner files automatically, please open Malwarebytes - History - Quarantine, select Wise Registry Cleaner, and click Restore.
Attached File  quarantine.png   38.78K   29 downloads

2, Open Malwarebytes - Settings - Malware Exclusions - Add File, browser and select Wise Registry Cleaner installation file
Attached File  exclusion-installer.png   100.01K   27 downloads

3, Install Wise Registry Cleaner, please remember to Uncheck Launch Wise Registry Cleaner.

4, Open Malwarebytes - Settings - Malware Exclusions - Add Folder
Attached File  exclusion-folder.png   97.12K   35 downloads
Please run Wise Registry Cleaner, then close it.

5, Open Malwarebytes, click Scan, then UNCHECK the boxes beside all the threats of WRC, then click "Next" and select "Ignore always".
Attached File  uncheck.png   64.07K   36 downloads
Attached File  ignore.png   22.89K   38 downloads
Attached File  exclusion.png   84.64K   37 downloads

6, Now, all Wise Registry Cleaner files have been added to exclusion list, you can run Wise Registry Cleaner as usual.

If you are using AdwCleaner, you need to uncheck the items of wisecleaner before cleaning.
Attached File  uncheck2.png   84.71K   28 downloads

What is PUP.Optional.WiseRC?
PUP is potentially unwanted software. We didn't find the explanation of PUP.Optional.WiseRC on Malwarebytes LABs. The Following is an example of another threat PUP.Optional.Wajam.

PUP.Optional.Wajam and all associated detection names refer to a type of Potentially Unwanted Program (PUP) that is a browser add-on marketed as a “social search.” It injects additional adverts into the websites you visit, making it possible to redirect traffic to potentially malicious websites, as well as collect personal information.

Is Wise Registry Cleaner malware?
No! We Guarantee Wise Registry Cleaner and other WiseCleaner products are NOT Malware/Trojan/Virus... All WiseCleaner Products are Safe!

If the installation filename of Wise Registry Cleaner you downloaded is WRCFree.exe, Spyhunter will be recommended during the installation process. But as you know, we just recommend not force user to install Spyhunter. There is a clear button "Decline" which can allow you to cancel the recommended installation and continue to install Wise Registry Cleaner.
Attached File  decline.png   57.9K   18 downloads
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#2 xilolee


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Posted 07 December 2016 - 10:01 PM

The reason of this detection is that the installer offers (or offered?) to download and install spyhunter.
I.e., Malwarebytes antimalware (aka MBAM) warns that the user could install a "Potentially Unwanted Program".
Another way to bypass the problem is to set MBAM to warn user about detection in settings, detection and protection, non-malware protection, PUP (Potentially Unwanted Program) detections:
When a MBAM user will scan (generic) installers with a PUP inside them, MBAM will show a window asking:

It is also possible to ignore detections.
By the way, I've downloaded and ran current WRC installer and it didn't offer me to download/install spyhunter.
Did you remove it?

If yes, MBAM should remove this detection.

I am not a Wise employee, but an helper made moderator.