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Blue dead

blue dead

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#1 Jirsen

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Posted 13 February 2016 - 10:00 AM

It often becomes blue death. The description shows that it causes wisecare.sys. I do not know the exact file name. What with this?

 


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#2 xilolee

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Posted 13 February 2016 - 12:18 PM

Hi jirsen.
Please upload here the files you find in C:\Windows\Minidump\.
You can use GoogleDrive, OneDrive/SkyDrive or similar services, or you can use web services like, as an example, speedyshare.com.


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#3 Jirsen

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Posted 14 February 2016 - 05:33 PM

I have not got any files C:\Windows\Minidump\

The directory did not exist there. I used to view hidden and system files.

 

 



#4 wisecleaner_admin

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Posted 15 February 2016 - 06:46 AM

Thanks, xilolee.

 

@Jirsen,

Are you sure the file's name is wisecare.sys? Because any wisecleaner program doesn't have this file.

Please confirm it.

Thank you.


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#5 Jirsen

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Posted 15 February 2016 - 08:14 AM

I'm probably not label the correct name. Once again the blue death copy this exact name. However, I am almost sure that there is presented
wisecare.sys
or
wise_care.sys
or
wisecare365.sys
or
wise_care_365.sys
It is true that I searched the NTB and I never found any similar file.



#6 wisecleaner_admin

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Posted 15 February 2016 - 08:52 AM

Hey Jirsen,

 

Thanks.

Did you install other WiseCleaner products (except Wise Care 365)?

 

Commonly, when Windows system occur the blue screen death issue, it will create a dump file automatically and save it in C:\Windows\Minidump\ (unless you or other people have changed system settings). So, please check the dump directory settings.

1, Right click on My Computer (the desktop icon)

2, Click Properties

3, Click Advanced system settings

4, Find Start and Recovery, then click Settings

5, In Write debugging information, select Small memory dump (256 KB), then you will see the current dump directory settings.

6, Then open this directory, find the dump file and upload  / email (support@wisecleaner.com) to us.

Attached File  dump-directory.png   73.28K   3 downloads

 


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Any feature questions and ideas, please feel free to contact us!

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#7 Jirsen

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Posted 15 February 2016 - 09:50 AM

Hi, thank you for your care.
I have just installed Wise Care 365.
Not just any directory /minidump have. I checked the settings are exactly as you wrote.



#8 xilolee

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Posted 16 February 2016 - 01:26 AM

The pagefile.sys MUST be present on the system partition (that is usually C:\).
If it had been disabled in the past, or if it is not present, you can set the pagefile from the same path at point 1 (i.e., open SystemPropertiesAdvanced - Control Panel\System and Security\System - Advanced system settings).
Click the settings... button (on your screen) under the performance frame, select the advanced tab, click the Change... button and set the values of your virtual memory = pagefile.sys - then click set and ok..
They could be equal.
The minimum size is 16MB (on Windows 8.1 x64 - Windows 10 x64).


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#9 Jirsen

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Posted 16 February 2016 - 08:37 AM

Now there is: the size of the system determines
Minimum 16 MB
Current value 2998MB



#10 xilolee

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Posted 17 February 2016 - 11:01 PM

Sorry, I didn't understand.
If there is a BSOD, and if you have set the virtual memory/pagefile.sys (in c:, i.e. the system partition), you should find a minidump file in c:\windows\minidump\... As an example: 021516-4250-01.dmp.
You could find c:\windows\memory.dmp, if windows "decided" to create it.


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#11 Jirsen

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Posted 18 February 2016 - 10:16 AM

It seems that the *.dmp never creates. I tried in regedit rewrite parameters and once again bluedeath comes, so here I'll write again.

#12 Jirsen

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Posted 01 March 2016 - 02:50 PM

Hi, again appeared BSOD. I wrote down the information from the screen
wisefs32.sys
PAGE_FAULT_IN_NONPAGED_AREA
Unfortunately, it does not dump. I've tried all possible settings, but simply nowhere.



#13 xilolee

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Posted 01 March 2016 - 08:43 PM

A few years ago, my computer did not create dump files because of the processor overheating: the power supply fan was not spinning.
Did you try to remove the dust inside your machine? And to check fans? (Be VERY careful, or bring your machine to the assistance!!!)
Are you overclocking or underclocking?
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#14 wisecleaner_admin

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Posted 04 March 2016 - 06:11 AM

Hey Jirsen,

wisefs32.sys it is a driver file of Wise Folder Hider, not wise care 365.

Which version of Wise Folder Hider do you install?


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

-----

News: Wise Driver Care (official)

 

Download and update outdated Windows devices drivers!

 

-----

Best Regards,

WiseCleaner.com

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#15 Jirsen

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Posted 26 September 2016 - 04:46 PM

Hi,

blue dead again. http://imgur.com/a/YpYvV

 



#16 xilolee

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Posted 26 September 2016 - 05:50 PM

Still no minidump?


I am not a Wise employee, but an helper made moderator.