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wisecleaner_admin posted a topic in Wise Care 365Solution for Compatibility issue between WiseCleaner and Malwarebytes A few months ago, we have received some feedback from users. Malwarebytes and his partner AdwCleaner consider some registry key, files, folders of WRC as threats and lead users to remove them. Today, Malwarebytes 3 did it worse, block more wisecleaner products, even blocked user to browse wisecleaner official website. We tried to contact Malwarebytes to fix this issue, but they never gave us positive respond. We have to announce that WiseCleaner will not compatible with MalwareBytes. For wisecleaner user, if you have already installed or will install Malwarebytes, please follow below steps to manually fix incompatibility issue between WiseCleaner and Malwarebytes. Solution 1: Disable Malwarebytes (1), Disable Malwarebytes Real-Time protection If you are using Malwarebytes Premium, and the Real-Time Protection is enabled, please disable it. (2), Disable Malwarebytes Potential Threat Protection Solution 2: Add Exclusions (1), Open Malwarebytes Anti Malware settings Settings - Exclusions - Add Exclusion - choose Exclude a Website - enter 22.214.171.124, click OK to save. Repeat the steps to add exclude another wisecleaner IP address 126.96.36.199 (2), If your WiseCleaner product has been removed by Malwarebytes a. Change Potential Threat Protection setting b. Download and install your wisecleaner product. When you see below message, please click Ignore Always. (3), Run Malwarebytes and scan system When Scan finish, uncheck all wisecleaner entries, click Next button. There are 3 buttons, choose Ignore always. All these wisecleaner entries will be added to exclusion list. (4), Register Wisecleaner product again. (5), Restore Malwarebytes Potential Threat Protection setting.
Solution for Wise Registry Cleaner being reported as a PUP and blocked by Antivirus Recently, we have received some feedback from users. Malwarebytes and his partner AdwCleaner consider some registry key, files, folders of WRC as threats and lead users to remove them. The threat is called PUP.Optional.WiseRC. Once you click the "Remove" button, Wise Registry Cleaner will be removed by them. You need to reinstall Wise Registry Cleaner and register it again (if you are using Pro version). How to solve PUP.Optional.WiseRC? If you are using Malwarebytes. 1, Download Wise Registry Cleaner from WiseCleaner Download Center. If you have downloaded and installed Wise Registry Cleaner, but Malwarebytes quarantined Wise Registry Cleaner files automatically, please open Malwarebytes - History - Quarantine, select Wise Registry Cleaner, and click Restore. 2, Open Malwarebytes - Settings - Malware Exclusions - Add File, browser and select Wise Registry Cleaner installation file 3, Install Wise Registry Cleaner, please remember to Uncheck Launch Wise Registry Cleaner. 4, Open Malwarebytes - Settings - Malware Exclusions - Add Folder Please run Wise Registry Cleaner, then close it. 5, Open Malwarebytes, click Scan, then UNCHECK the boxes beside all the threats of WRC, then click "Next" and select "Ignore always". 6, If you are using Malwarebytes 3, same operation as Malwarebytes 2 to ignore/exclude Wise Registry Cleaner. Uncheck all Wise Registry Cleaner entries -> Click Next button, then you will see a popup window, you need to click Ignore always, then Wise Registry Cleaner will be added to Malwarebytes exclusion list. 7, Now, all Wise Registry Cleaner files have been added to exclusion list, you can run Wise Registry Cleaner as usual. If you are using AdwCleaner, you need to uncheck the items of wisecleaner before cleaning. What is PUP.Optional.WiseRC? PUP is potentially unwanted software. We didn't find the explanation of PUP.Optional.WiseRC on Malwarebytes LABs. The Following is an example of another threat PUP.Optional.Wajam. PUP.Optional.Wajam and all associated detection names refer to a type of Potentially Unwanted Program (PUP) that is a browser add-on marketed as a “social search.” It injects additional adverts into the websites you visit, making it possible to redirect traffic to potentially malicious websites, as well as collect personal information. Is Wise Registry Cleaner malware? No! We Guarantee Wise Registry Cleaner and other WiseCleaner products are NOT Malware/Trojan/Virus... All WiseCleaner Products are Safe!