Cannot run or update Wise Care in Wise Care 365 Posted October 1, 2018 · Report reply I have been having problems using several Wise products which have previously worked OK. Most important is Wise Care which I cannot run (or update). It gets stuck, soon after scan starts, on "useless files". Nothing then works. It displays about a dozen error notifications which say "cannot allocate the Dib handle". The separate Wise Cleaner also will not launch, and Reminder works but generates error notifications while other programs are in use. What is going on and how can they be repaired?