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MGP

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Everything posted by MGP

  1. Edit: Woops. I just noticed the OP stated they downloaded/installed the updates again. Not sure if that's due to Win 8, as I'm on Win 7 SP1. Just thought I'd clarify.
  2. Hi All, Actually, I don't think the problem points to Wise. I'm guessing their Disk Cleaner follows the same rules/policies as Windows Disk cleanup, correct? This just happened to me in the past couple of days. I had used Windows Disk Cleaner and used the Advanced Task to clean up old packages (or something along that line). When I restarted later on, I was seeing a lot of the similar messages you see after restarting on Patch Tuesdays (Windows is configuring....), but seemed like the level of a major update or even a Service Pack. When I looked at my Even Viewer, I nearly fainted. I found a thread on Microsoft's site dealing with the exact same issue. But before anyone panics, this is the message at the bottom of the thread: Microsoft uninstalling updates by itself Yesterday, October 25, 2013, I'm seeing Microsoft uninstalling a ton of updates from my computer as evident in the event viewer. Level Date and Time Source Event ID Task Category Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2876315 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2870699 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2862772 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2859903 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2859537 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2850851 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2846071 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2844286 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2838727 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2836943 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2836942 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2830290 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2829530 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2829361 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2823324 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2817183 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2809289 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2808735 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2804579 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2803821 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2790113 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2779562 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2778344 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2769369 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2762895 can be changed to the Absent state. Information 10/24/2013 12:04:09 PM Microsoft-Windows-Servicing 4 None A reboot is necessary before package KB2758857 can be changed to the Absent state. (There are at least three times as many as I posted. I cut it short.) Edit: I found out that this is connected with the Windows Update disk cleanup hotfix released by Microsoft: http://blogs.technet.com/b/askpfeplat/archive/2013/10/08/breaking-news-reduce-the-size-of-the-winsxs-directory-and-free-up-disk-space-with-a-new-update-for-windows-7-sp1-clients.aspx ----------------------------- Poor guy ended his poist with "I just did a factory restore of the PC." There are a few back and forth messages till that one I posted in the beginning. Anyway, I did check the "Programs and Features" in Control Panel and did a few random searches, and found that the updates were still installed. Anyway, I'll leave it to the Wise staff members to confirm their process as to whether it mimics Windows.
  3. Well, this may boggle your mind. Just on a whim, I decided to see if it had anything to do with me using a proxy server. I have some apps that automatically use whatever proxy rule is set in the "Internet options" from the control panel. Other apps, I have set some options within the app, or I'll get some sort of "can not connect" message. Wisecare appears to automatically use the system settings, but I get the "You are using the latest versions" with the proxy on. When I took it off, I got the same message you displayed in your message above.
  4. So I'm currently using Wise Care 365 Pro version 2.94.239. The newest version is 2.95.240. When I click "check for updates", I should receive a dialog box informing me of the new version? I just checked a few minutes ago and received the "You are using the latest version" message.
  5. Hi, Just an fyi...the link you embedded is actually the url for this thread. The correct one is: http://www.techrepublic.com/blog/tr-dojo/reduce-the-size-of-the-winsxs-folder-with-vsp1clnexe-and-compclnexe/1060/ I guess no one bothered to read the article (or you'd have heard about the link sooner than now).. I'm glad I did (well, kinda sorta). As a result, several clicks later, when I landed on the Disk Cleanup add-on to remove old Windows Update files (which required doing the old Genuine Advantage validation), I was able to discover that, somewhere along the line, something broke somewhere, which causes the Validation tool to return an error of "code not available". (The "glad" part is, I'm glad I found out now.) The weird thing is, I've run the validation tool in the past without a problem. I checked my product key to make sure there wasn't a problem (I knew there wouldn't be, since it was provided directly from TechNet), but did as they suggested and re-entered). And it validated. I ran the System File Checker and did a restart. No luck. So, next step is seeing if there's anything major in the CBS log. So yeah, "thanks" UCan. Thanks a lot! (Just kidding. Like I said, I'm glad I found out now.)
  6. Hi, I'm not sure if this is the same topic as the link below, which pertained to checking for updates. I figured I'd include it for reference. http://forum.wisecleaner.com/index.php?/topic/1605-updates-no-home-website/?hl=%2Bcheck+%2Bupdates&do=findComment&comment=3310 Anyway, I just figured I'd offer a suggestion for future versions that people obtain thru the "Giveaway of the day" website, and other free versions you may provide thru other programs. When someone using these versions clicks on "Check for updates", they receive a message saying "Congratulations. The version you are running is the latest one", which isn't always the case. Wouldn't it be a better idea to display a message simply stating something like "Latest Updates to free licensed versions are not provided", or something along that line. While I certainly understand a company not offering free updates on free licensed versions, if you think about it, if someone thinks they have the latest version,there isn't much incentive to buy a fully licensed copy. If someone has a free version and are happy with the product, if they are informed that there is indeed a newer version, but is not provided for free, they might be more inclined to buy a licensed version and enjoy the support that comes with it. Anyway, thanks again for a great product. MGP
  7. I'm guessing that's due to the fact that, according to what I've read, (from Wikipedia) "The organization of the partition table in the MBR limits the maximum addressable storage space of a disk to 2TB", and my disk is 3TB. According to what I've read, my disk should utilize GPT, but I'm not sure it is. Anyway, I'll leave it at that. Glad I could help you figure out why Wisecare365 wasn't able to read the disk. Thanks again for a great product.
  8. Looks like a success. DiskEraser recognized the drive. And when I clicked "Clean", it started the Erasure process. I didn't have it clean the whole drive, since the only recoverable files were actually clusters that Ccleaner had already cleaned and renamed with files names of zzzzzz, etc. That and the estimated time of over 5 hours, I figured as long as it recognized the drive and started the process was enough to prove a successful run. So, what was the ultimate fix that finally got it to work?
  9. Screenshot 1 - Defrag analysis Screenshot 2 - Wisecare365 crashes when I click on DiskEraser
  10. I don't have a problem. Wisecare has a problem.
  11. LOL! I hate to burst your Wisecare bubble, but I've pretty much determined that the problem lies not with my disk, but with the WiseCare tools. As I stated earlier, no other application in the 2+ years that I've owned has had a problem recognizing, detecting, interacting with (and so on) that drive. And Ccleaner sees it, wipes it, etc and their Recuva tool can accurately scan it to look for recoverable files.
  12. D: is my DVD drive, so it can't be there. And I searched my entire C drive for wiselog and nothing was found.
  13. THANK YOU, Mr. Exclamation point! I KNEW where to look (hence the "etc") and it's not any of those directories. Check your attitude at the door if you're going to participate in forums.
  14. Gotta brush up on those reading comprehension skills, xilo.
  15. Hi, I ran the new program, which had a slightly different result than last time, but wasn't a successful run. Like last time, it still showed "does not support this disk." However, like yesterday, I still checked the box, clicked "clean", and it showed a "wipe success" of 0 seconds. See attached. What is the name of the log file generated? I looked in the Wisecare365 folders under Pograams (x86), and also under c:\users\appdata, etc and I couldn't find a file with an update date of today. There's an errorlog.txt file, but that only contains data from a run back in December.
  16. Hi, Thanks for the advice, but I don't think the problem is with my drive. I've had it for a couple of years now and have used it on a near daily basis with no problems from any other products, other than the Wise products. For good measure,I downloaded Piriform's Ccleaner, and it had no problem detecting, scanning, cleaning, and analyzing for defrag. PMy main reason for reporting it to you was it was the first (and only) time a product encountered a problem, which led me to believe that maybe there was some sort of size limitation, since it worked my other drives (1@250GB, 1@1.5TB, 2@2TB, the WD @3TB). To be honest though, I'd never bothered using the WiseCare365 tools on any of my external drives, which is why this particular problem only surfaced in the past few days. Anyway, thanks again for the prompt responses. Much appreciated.
  17. Just figured I'd provide a little more info that I've been playing with. The defrag utility in both Wisecare365 and DiskCleaner7 can see the drive and analyze it (not sure if they're the same version of defrag or not). On DiskCleaner7, on the Advanced Cleaner tab, the drive letter doesn't even show up in the list of available choices in the dropdown box. On the Wise Data Recovery utility, the drive letter does show up in the available choices in the dropdown box. However, when I choose it and click "Analyze", it get an error dialog box saying "Can not get disk information". When I click "OK" on that dialog box, it closes and I see the dialog box for "scanning", however no activity shows up in the progress bar, and there's no disk activity light flicker on the drive. Also, I ran a chkdsk and it found no errors. Report is attached. Hope this helps. Anyway, this is all just FYI purposes. I really wasn't expecting any specialized support for a free product. I mostly figured I'd report it to you guys in case it was a glitch, or for future product improvement. Other than that, thanks again for a great product.
  18. Then pack up your desk and get out. Thanks for the prompt replies. Much appreciated.
  19. Hi, One of my external hard drives is a Western Digital MyBook Essentials (WD1140) 3TB (2.72TB system capacity) USB drive. When I launch the Disk Eraser tool, the Status column displays a message saying "Does not support this drive." It's a typical NTFS-formatted drive, not encrypted, etc. I have other external hard drives connected, all of them ranging in size from 250MB to 2TB and Disk Eraser is able to see them and analyze them with no problem. What I'm wondering is, is there a size limitation to the tool? I'm running Windows 7 Pro 64-bit (Service Pack 1) OS WiseCare 365 ver 2.47.195 (GiveAwayoftheDay) registered Note: In attached pic, I've smudged out part of the drive names (the ones beginning with Mega)
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