chris25108260

I took a screen shot but Pain brush wont let me save the file. this appears to be a new issue.

Good Evening Thank you for your quick response I followed your above instructions but had a few difficulties. The elevated command prompt worked fine, after the reboot a message cam up on the screen telling me windows was configuring (I think was a few hours ago) The issues I had were: 1, Cant uninstall Java, keep getting 'internal Error 2203' 2. Can download but not install/run Junkware removal tool keeps saying 'could not create folder' 'access denied' 3. Can download but not install/run superantispyware free keeps saying 'Error reading setup data' 4. Can download but not install/run Sophos virus removal tool free keeps saying 'Folder is not accessible' 5. Can download but not install/run MBAM free keeps saying ' Error 5 access is denied' I tried saving the programs and running them as administrator and running them normally and still get the same response. Adwcleaner, Stinger 64bit and MS Safety Scanner 64bit work fine. I have restarted my laptop and all the same problems are still there. Do you think this problem can be solved.

2 days ago I was using skype on my laptop when I belive I recived a Virus (possibly). The first thing to happen that evening was my FireFox woudl freeze telling me the flashplayer was not working, The same would happen when trying to watch a video online using FireFox. Second, BitLord would not open, every time I double clicked on the icon or right clicked and tryed to open as administrator nothing would happen. Third my AVG anti-virus stopped working. Because of these issues I tryed to do a system restor to 5 days earlyer when there were no problems, My laptop kept telling me the system restor was not working. So I tryed to unistall Skype,AVG,Adobe Flashplayer and Bitlord and try re-installing them. That was when I noticed AVG was no longer in my programs list but could be found when performing a file serch for AVG BitLord uninstalled successfully but skype and flashplayer would not be unistalled fully. I noticed a programe called websteroid was running in the bottom right corner. I have managed to stop that I think. I have tried booting in safe mode and still have the same problems I have run all the Wise pc Soloutinos I have disabled all non essential startup programs from MSCONFIG I have performed windows updater and downloaded all the latest updates. I have run a antivirus disk (KASPERSKY) from boot up, that found 17 Trojens. I deleted them all and still the same issue. I have run windows defender I have reset internet explorer and FireFox to factory settings I have serched the internet for 2 days now and cant seem to find any good ideas. I think I might have had some administrator issues, I checked administrative tools, services, scrolled to the bottom to workstation and checked Strartup type : automatic and service status: started. I also checked to see if i was still the administrator and I am on this laptop. My level of IT is not very good and I am starting to loose the plot. I am running windows 7 intel core i7 on a HP Pavilion dv6 Laptop that is just over 1 year old. Please if there is anything you can do to help Operating system:Windows 7 Home Premium (64 bit) Service Pack 1 System root: C:\Windows Available physical memory: 4044 MB CPU: Intel® Core i7-2670QM CPU @ 2.20GHz Drive Info: C: 440.70 GB D: 20.90 GB E: 3.96 GB Internet Explorer: 11.0