Lucy

we can not see that screenshot, please more details and give screenshot again, thanks

would you please tell us more clear and details about your problem? Before the problem occurred, what operation had you done to your PC?

please open Wise Care 365 and scan your windows system like above image, thanks

Please open Wise PC 1stAid and the first function "Desktop Icon Error". thanks

Please open Wise PC istAid and the last function "Runnig Speed of PC is too slow". thanks

i suggest you download this software the full version or the latest version in google search.

please confirm Smart Web Printing is completed or not. thanks

1, please confirm physical internet connection is normal or not. 2. settiing your computer IP address to get custome. 3. running CMD.exe program, enter ipconfig, check IP information is correct or not. 4. enter ping www.google.com and check it can get to information or not.

Would you please have us informed of the details below for further analysis and development? Before the problem occurred, what operation had you done to your PC?

search sp3 in the google and redownload it. thanks

Would you please have us informed of the details below for further analysis and development?

running ---- sfc / scannow then check the system error

please more details and more clear about your problems. thanks

Please buy genuine windows. thanks

please more details and clear about your problem. thanks

please more details about your problem. thanks

1. Remote access notebook files and the current "network and dial - up connections" configuration may not be consistent if you change the communication equipment (such as serial port or a modem), please make sure to reconfigure "network and dial-up connections". If the error still exists, please delete and recreate the "network and dial-up connections". 2. Win 8.1 error code 651, routing can connect and dial board can not. try Windows \ system32 \ logfiles \ wmi, double-click to opem the wmi to open RtBackup prompts you need administrator privileges to continue to restart, it can repair. 3. If not the suffix for etl file delection in the wmi, including RtBackup files then restart it. 4. If the above doesnt work, then try to disable the local connection- shutdown - check the cat all plug under heavy inserted unplug the cat`s power plug- wait for 2 minitus after plug in to boot. 5. Last way is first copy the following files which is c:\ Windows \ system32 \ drivers \ raspppoe sys from other computers of a system that can connect to the Internet, and replace this file in your computer.

Would you please have us informed of the details below for further analysis and development?

Is that so when you start it everytime? Scorpions saver is a file or an automated process? Suggest you restart the system, pressF8 to enter the safe mode, delete files manually, or superantispyware Anti- Malware scan.

Please more details about your problem to further our analysis. thanks

Please open Wise PC 1stAid and the last function "Running Speed of PC is too slow". thanks

1. If you are using is the kernel of the IE browser, the browser are generally page with a mute function. there is a small speaker icon in the lower right corner of the computer. this is the page the mute button. 2. If you find the mute button is in open state, just use the mouse to click and then you can swich to a voice. 3. If it is the kernel of the IE browser, then click on tools, ----Internet and click "Advanced" that in the top right corner of the TAB. 4. In the Advanced option, pulled down the brace, find the "play sounds" this option in your web page. 5. If you found this option is not selected before, then use the mouse to click the selected it. Finally, click "ok" and exit. Then if you open video again, there will be sound.

Please try it again later, it maybe server is not responding.

Please reinstall that TBV Verifier program. thanks.

1. if this error message occured on when you starting, then you should uninstall it. 2. if it occured on when you running program, then you should click start----run---cmd.exe and sfc/scannow. we suggest you uninstall this program then download PatchMyPC again on the official website.