Lucy

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1. If that update was failed, please send that screenshot to us 2. If you do not want to automatically install updates, then you can close off that function.

please more details and clearly about your issues further to our analysis and development, thanks.

i suggest you to use Wise Jetsearch. It is mor quickly than Windows Search. Thanks

1. check the network physical connection is normal or not. 2. win+R on the keyboard and enter CMD.exe, run ipconfig. check IP address is normal or not. If IP normal. please run ping google.com (it can be any website). if can get return value, then this network is connected. 3. run Wise PC 1stAid. Number 6 "Cannot open webpages when surfing internet".

please more details about your issue. before problems occurred, what operation had you done to your PC?

If you think it’s not convenient to write to us in English, you can use your own language to make the situation more clearly stated.

Would you please have us informed of the details below for further analysis and development?

1. check the network physical connection is normal or not. 2. win+R on the keyboard and enter CMD.exe, run ipconfig. check IP address is normal or not. If IP normal. please run ping google.com (it can be any website). if can get return value, then this network is connected. 3. run Wise PC 1stAid. Number 6 "Cannot open webpages when surfing internet".

what errors when you install it?

please more details and clearly about your problem, thanks

1. confirm the External Hard Drive is working or not. 2. change the data cable or computer try it. 3. after connect the external hard drive, restart the computer and press "delete" on the keyboard untill enter the CMOS, then check find this external hard drive or not. 4. if can find, please install like disk genius tools then check it can find your external hard drive or not. 5. if can find your drive, then please send screenshot to us. if can not, then it is your drive`s problem, and you should do step 2. If all is not working, that mean your external hard drive is broken, then you should repair it. thanks.

your welcome. thanks for your support.

we can not see that screenshot, please send it again and more details it. thanks

this is download address, i suggest you use it, thanks for your support. http://wisecleaner.com/soft/WiseCare365.exe

Please open Wise Care 365 start menu function and find HP then set to off or disable, it will be ok. thanks

Before the problem occurred, what operation had you done to your PC?

Please contact All My Apps support team or service officer. thanks

please gives information more details and clearly further to our analysis and development, thanks

please download this and run repair. thanks http://download.microsoft.com/download/7/C/A/7CA2B03A-DE5E-42AE-BAFE-72C7E76E0DA3/MicrosoftFixit50673.msi#<referer=http://support.microsoft.com/kb/2638687/zh-cn?spid=2520&sid=global

would you please more details and clearly about your problems in English? thanks.

please tell us what software do you want to download and send link to us. thanks

1. selected this items or not. 2. press F8 enter the safe mode and check there are still exist problems or not. 3. If you can, please recording a video about that problem and upload it to YouTube, we need to analysis after watch that video. thanks

please send screenshot to us, thanks

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