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wisecleaner_admin

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Everything posted by wisecleaner_admin

  1. Hello, Sorry, we missed your message. Yes, we have this feature in Wise Care 365 - Common Cleaner.
  2. Hello Kev, Wise Registry Cleaner can back up registry entries automatically before cleaning. Please click Menu - Restore - Registry Restore, select the backup and click Restore. Then reboot the system.
  3. Hello, There is a license key registered with your email address alain.veys@gmail.com, but key is out of the date, so you cannot use it anymore. If you have a new key, please send a mail to support@wisecleaner.com, we will check it.
  4. Hi, Which antivirus do you use? You can temporarily disable its real-time protection, then reinstall Wise Care 365 and add Wise Care 365 folder to its exception list (exclusion list/white list), then turn on the real-time protection. The latest version 5.49 is safe, you can download it from http://downloads.wisecleaner.com/soft/WiseCare365_5.4.9.545.exe
  5. Hello, First, Wise PC 1st Aid and Wise Care 365 are different products. Wise 1st Aid is used to fix some regular problems that you have received error messages. Wise Care 365 is used to optimize the system and clean disk that can help you fix some potential problems. Second, you can run Wise Care 365 to clean the system every day, but run Wise PC 1stAid only if you get a specific problem.
  6. Hi, Thanks for your feedback and sorry about that. We have contacted Kaspersky and trying to fix this False Positive. Now, please exclude Wise Care 365 from Kaspersky. 1, Right-click on Kaspersky icon in the notification area, and choose Pause protection. 2, Download and reinstall Wise Care 365 version 5.48. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.8.544.exe 3, Launch Kaspersky and you will the protection is paused. Click the setting icon in the lower-left corner 4, Select "Additional" tab, click "Threats and Exclusions" in the right, then find "Exclusion" section and click "Manage exclusion" 5, Click the button "Add", then click Browse button to find and select Wise Care 365 v5.48 installation file, click "Add" in the bottom to save changes. 6, Repeat step 5, add "C:\Program Files (x86)\Wise\" to the exclusion list. 7, Turn on Kaspersky protection.
  7. Hello, Sorry about that. We are working to fix this issue. Please add Wise Care 365 to the exclusion list of Windows Defender. 1, Temporarily turn off the protection of Windows Defender 2, Reinstall or restore Wise Care 365 from the Quarantine of Windows Defender 3, Add C:\Program Files (x86)\Wise\ and C:\Program Files\Wise\ to the exclusion list. 4, Turn on the protection of Windows Defender. If you don't know how to exclude WiseCleaner from scanning, please tell me your OS information and Windows Defender version.
  8. Hello, Sorry about that. Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean. We are trying to contact Avira to fix this issue. Now, please exclude Wise Care 365 from scanning. 1, Open Avira, and temporarily turn off the Real-Time protection. 2, Reinstall Wise Care 365. 3, Click the settings symbol in the lower-left corner of Avira Antivirus. 4, Click PC Protection → Exceptions. 5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\ 6, Click OK to save the configuration. 7, Turn on Real-Time Protection. Note Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection.
  9. Hello, Thanks for your feedback. 1, Which version of Wise Folder Hider did you use? 2, Which feature did you use, Hide File, Hider Folder, or Hide USB drive?
  10. That is a good question. In the current version (1.35), Wise Duplicate Finder doesn't show a report (or a message) that the deletion is finished. But, the scan result will refresh after deleting. I will forward your question to the developer team. Maybe they can improve it in the next version.
  11. Thanks for your feedback. We will check this issue soon.
  12. I Updated the link, please try this http://www.wisecleaner.com/tools/DelFHPath.zip
  13. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  14. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  15. You are welcome. Any further question, please feel free to contact us,
  16. Thanks for your feedback. We will check and fix it soon,
  17. Please try the latest version 5.46. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.6.542.exe
  18. Thanks for your suggestion. We will improve the update window.
  19. Please check the system settings whether the System Restore point has been disabled. Right-click on the desktop icon "This PC", and choose "Properties", click "System protection" in the left panel, select the system drive, is the Protection status "On" or "Off"? If it is "Off", please click "Configure" button, then choose "Turn on system protection". If it is "On", please click "Create" button to manually create a restore point to try. How to enable system restore? How to create a restore point?
  20. Please try this: 1, Reboot system to Safe Mode 2, Uninstall Wise Care 365 via Control Panel 3, Open C:\Program Files\Wise, make sure there is no Wise Care 365 folder 4, Install version 5.46
  21. Hi, Please uninstall old version, then install the latest 5.46 of Wise Care 365.
  22. Hi, Sorry about that. We will check and fix it soon. Please add Wise Care 365 to the exclusion list of AVAST. Or, you can use Wise Care 365 version 5.44, it is safe, and do not update to version 5.45 before we fix this issue. Merry Christmas,
  23. Hi, Please try the following steps: 1, Close Wise Anti Malware 2, Open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 3, Right-click on on-access-drivers-uninstall.cmd, and choose Run as administrator, then you need to reboot the system. 4, After a system reboot, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 5, Right-click on on-access-drivers-install.cmd, and choose Run as administrator. 6, Open Wise Anti Malware
  24. Hi, Yes, it is normal. When you start Wise Disk Cleaner, it connects to wisecleaner server checking news and updates. We DO NOT recommend to defragment an SSD. If you want to optimize the SSD, please try Wise Registry Cleaner or Wise Care 365, and you will see the TRIM option in the System Optimization.
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