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Everything posted by wisecleaner_admin

  1. wisecleaner_admin

    It does not clean VIVALDI browser.

    Thanks for your feedback. We will check and improve it.
  2. wisecleaner_admin

    Exclusion List Not Taking Effect

    Sorry for the delay. We did some tests. 1, Restore a threat from Quarantine, this file is added in Trust list automatically. When I scan this folder again, it is safe. 2, Add a folder in Trust list, run Wise Anti Malware to scan this folder, it is safe. Please check it again.
  3. Dear users, Good news here! Wise Care 365 v5 is released the Beta version. Try it now before its official release. Click Here to try Wise Care 365 v5. You are invited to tell us what you think about it and please have us informed whether anything needs to be modified. Thanks in advance!
  4. wisecleaner_admin

    Wise Care 365 v5 is released the Beta version

    Like Windows Insider Program, user volunteered use beta version, and we appreciative these enthusiastic users who help us to improve wisecleaner. If someone report a important bug of beta version, we can send Free license key as reward.
  5. wisecleaner_admin

    Bulgarisn Translation Mistake

    Thanks very much!
  6. wisecleaner_admin

    Advanced Cleaner Help

    Thanks xilolee. Hi Cleanbot, Please try Wise Care 365 v5, we improved advanced cleaner. http://downloads.wisecleaner.com/soft/WiseCare365_V5_Beta.exe
  7. wisecleaner_admin

    Batch File - Command Line

    No, there is not.
  8. wisecleaner_admin

    How to get back the WFH files?

    Please contact support@wisecleaner.com
  9. wisecleaner_admin

    "Engine failed to start"

    You are welcome.
  10. wisecleaner_admin

    Wise Care 365 v5 is released the Beta version

    If the support team sent a special version to you, I guess it is a debug version, when you run this debug version, it will create a debug report if the program crash. This debug report can help us to fix your problem. If you return to general version, you may receive same problem again. Wise Care 365 v5 beta will last for at least one month until we are sure it is stable.
  11. wisecleaner_admin

    "Engine failed to start"

    Please try this way: 1, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 2, right click on on-access-drivers-uninstall.cmd and choose Run as administrator 3, reboot system 4, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 5, right click on on-access-drivers-install.cmd and choose Run as administrator 6, reboot system again.
  12. wisecleaner_admin

    Duplicate Finder

    Hi, Consecutive items of the same color is a group, files in a group are duplicate. You can customize group color in Settings.
  13. wisecleaner_admin

    help restoring

    Sorry, you cannot restore them from Wise Anti Malware. After scan you need to select items you want to clean. It means you know which file will be removed, so we don't backup it. Normally you can reinstall the program to recover.
  14. wisecleaner_admin

    "Engine failed to start"

    Hi CieloInvernale, Please open C:\Program Files\Wise\Wise Anti Malware\SavEngine\, find and copy avgio.dll to C:\Program Files\Wise\Wise Anti Malware\ Then reboot system.
  15. wisecleaner_admin

    Plz Help me

    Please email to support@wisecleaner.com, the support team can help you.
  16. wisecleaner_admin

    BitsDuJour Software Receipt FREE????????

    Hi, It has live protection. In the first tab - Quick Check, you can see "Real-time Protection: On" under checkup button.
  17. wisecleaner_admin

    "Engine failed to start"

    If you have installed Avira, you cannot install Wise Anti Malware.
  18. Lots of members ask the same question in our forum - My computer run very slow, how can I solve it. Actually, it is easy, just run Wise Care 365, and click some buttons. 1) Click Check Up Now to check up your system, then click Fix Now to clean system. 2) Click System Tuneup-->System Optimizer-->Optimize. If you want to restore settings, just click System Default. 3) Click System Tuneup-->Startup Manager-->Startup, disable useless startup programs. 4) Click System Tuneup-->Startup Manager-->Services, in this tab, you will see four suggestions: Enable - System often use this service, we suggest you enable it. Disable - This service can be disabled safely. Keep - Maintain this service current status, you don't need to change it. If you confirm this service is useless, you don't need it, you can disable it. No suggestion - We don't give any suggestion for third-party services, if you confirm the service is useless, you don't need to run it when PC starts, you can disable it. Anyway, you can restore your operation in Records tab. 5) Click System Tuneup-->Context Menu, disable context menu of third-party programs. 6) Click System Tuneup-->Disk Defrag, it will spend long time, suggest you just defrag drive C. 7) Click System Tuneup-->Registry Defrag, be careful, it need to reboot your system. 8) If your PC still slow, you can try Wise PC 1stAid, the last one icon "Running speed of PC is too slow", when you reboot system, you will be shocked , your PC just like a new one. Be careful, before you use this function, you must to read its Notice carefully. Because, this operation will disable most IE plugins/extensions, most third-party services, most startup programs. It means some programs which you installed, will not run well. If all above steps cannot speed up your PC, I think your PC's hardware are out of date. In this case, increase your physical memory to 4GB may be useful.
  19. If there is new reply, when you open Wise Force Deleter, you can see a red mark on left lower bottom. If uninstalled Wise Force Deleter, you cannot receive reply message. I checked our support system, the latest problem about Wise Force Deleter was created on July 3rd. When did you submit it?
  20. wisecleaner_admin

    "Engine failed to start"

    Hi xilolee, Please send this file to us: C:\Program Files\Wise\Wise Anti Malware\svr.log
  21. wisecleaner_admin

    Not working with FireFox

    Thanks for your feedback. We will check and fix it soon.
  22. wisecleaner_admin

    hello i need help

    As I said, if you hide files in C drive, after reinstall system, we cannot find hidden files. Do you? This is the reason Wise Folder Hider version 4 doesn't hide a file/folder in USB device, but hide whole USB device.
  23. wisecleaner_admin

    Editing .rbk file

    Hi, If you cannot delete a registry key with your Administrator account, and this key belongs to system, I recommend DO NOT delete it. If this key belongs to a third-party application, you can uninstall this app and then try to delete this key.
  24. wisecleaner_admin

    hello i need help

    Hi, If you hide files with Wise Folder Hider version 4, when you reinstall OS, these hidden files will be unhide automatically. These files are visible, please check it carefully. But, if you have format the drive which you stored hidden files, we cannot recover these hidden files.
  25. wisecleaner_admin

    Uninstalling Wise Folder Hider

    well, if you reinstalled Wise Folder Hider but still cannot run it, please make a screenshot when you try to run wise folder hider, I need to know what happened. Or, we offer remote help if you allow us to connect to your computer. More details about remote help, please send request to support@wisecleaner.com Thanks.