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Everything posted by wisecleaner_admin

  1. wisecleaner_admin

    WiseProgramUninstaller - 2 annoying things or "bugs"

    Hi, Thanks for your feedback. We will fix it in next update. No, it just back up leftovers. And the default backup folder is %appdata%\Wise Uninstaller\backup\ You can change it in Settings.
  2. wisecleaner_admin

    registry cleaners

    Hi, When we install an application, new registry entries will be created. These entries should automatically be deleted when we uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete. Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems. So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.
  3. wisecleaner_admin

    Where is dnld for Wise Hider Folder Pro?

    Hi, There is only one version of Wise Folder Hider version 4. You can enter the license key to upgrade Free version to Pro version. If you forgot login password, just click "Forgot Password" button then click the green button "Input Key" , then you will see the register window.
  4. wisecleaner_admin

    Wise folder hider feature request ( hide app )

    HI, Thanks for your suggestion. There is not a shortcut key to launch Wise Folder Hider, but you can use Wise Hotkey to create one.
  5. @donaldcassey, Please paste the url here, we will test it. Thanks
  6. wisecleaner_admin

    Wise Driver Care - Cannot connect to the server

    Hi, Sorry, Wise Driver Care is offline. Please try other similar product.
  7. wisecleaner_admin

    Wise Uninstaller doesn't start

    @Damon We already fixed this issue, please try the latest version v2.32
  8. wisecleaner_admin

    I don't find the contents of my hard drive

    Hi, Please try this way: 1, Download this tool: http://www.wisecleaner.com/tools/DelFHPath.exe 2, Enter your WFH password to run this tool 3, Expand hidden USB drive (the 1TB drive) , then expand the special folder named ...., continue expanding until you see hidden files and folders. 4, Right click on a file/folder, choose "Move to..", select a different location to save it.
  9. wisecleaner_admin

    Wise Program Uninstaller Track Installations

    Thanks for your suggestions.
  10. wisecleaner_admin

    Wise Uninstaller doesn't start

    @Damon, I saw 2 apps: AcrobatNotificationClient, and AD2F1837.HPPrinterControl. But I can't find installation files. Where did you install them, from Windows Store? If yes, please tell me their full name. Thanks
  11. wisecleaner_admin

    Wise Uninstaller doesn't start

    Thanks, We will check and try to fix this issue soon.
  12. wisecleaner_admin

    Wise Uninstaller doesn't start

    It's good. The issue is Wise Program Uninstaller failed to read these Windows Store apps from your system. Do you remember what apps have you installed from Windows Store? Please show me, we will install and test. Download this tool: http://downloads.wisecleaner.com/debug/ApplicationManager.exe When you run this tool, Windows SmartScreen may block it, please agree to run it. After scanning, the tool will create a file named ApplicationManager.exe.package at the same location. If this tool fail to get apps, it will create a dump file at the same location. Please send ApplicationManager.exe.package or the dump file to us. Thanks
  13. wisecleaner_admin

    Wise Uninstaller doesn't start

    Please open C:\Program Files (x86)\Wise\Wise Program Uninstaller\ Remove or rename WiseAppManager.dll Then run wise program uninstaller again.
  14. wisecleaner_admin

    Wise Uninstaller doesn't start

    I see, Please uninstall current file, then try version 2.29 http://www.wisecleaner.com/soft/oldwpu/WPUSetup_2.29.130.exe
  15. wisecleaner_admin

    Wise Uninstaller doesn't start

    @Damon Thanks for your feedback. Did last version 2.29 work well?
  16. @xilolee We already fix this issue, now version 2.81 can detect new updates.
  17. wisecleaner_admin

    Cannot connect to server

    @VuJay, Sorry, Wise Driver Care is offline. Please try other similar product.
  18. @xilolee Sorry for it, it was a test message.
  19. wisecleaner_admin

    Improve request for Wise JetSearch

    Hi, Thanks for your feedback, But this is not caused by wildcard, the reason is Wise Jet Search doesn't have enough permission to delete these files. We test version 3.02, it only delete history from wise jetsearch search list, but the file was still exist. (Wise Jetsearch failed to delete this file but it didn't popup failure message like version 3.16 do.)
  20. wisecleaner_admin

    Bug reports (Wise Disk Cleaner released version ONLY)

    @MikeO Thanks, But I need a screenshot of the Disk Management, like below: You can Right click on This PC - Manage - Disk Management. It is much better if we can connect your computer to check this issue.
  21. wisecleaner_admin

    Bug reports (Wise Disk Cleaner released version ONLY)

    @MikeO We will try to fix this issue. Could you please capture a screenshot of your disk information, like above image i attached? We cannot reproduce it, and need your help. Thanks.
  22. wisecleaner_admin

    wise anti malware doesn't work properly

    Please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us.
  23. New released beta version - Wise Video Player Smart and Powerful, that you can play any format videos. It is an all-powerful video player, also an audio player. Supported video formats: .asf, .avi, .wm, .wmp, .wmv, .ram, .rm, .rmvb, .rp, .rpm, .rt, .smil, .scm, .m1v, .m2v, .m2ts, .mp2v, .mpe, .mpeg, .mpg, .mp4, .3gp, .mov, .flv, .swf, .mkv, .mts Supported audio formats: .acc, .ac3, .mla, .m2a, .m4a, .mp2, .mp3, .mpa, .mpc, .wav, .wma, .mid, .midi, .oga, .ogg Be the first to experience the beta version! Click Here to download Wise Video Player Tell us whether you like it! ( or ) Your valuable feedback makes the new-born better! Thank you in advance! Release note: v1.55.82 (Jan. 25, 2017) The first beta version
  24. @xilolee Thanks for your feedback.
  25. wisecleaner_admin

    Wise JetSearch

    Sorry, I just want to confirm it again. Wise Jetsearch can list "Transcend 1tb storejet" HDD (you can choose this drive from the drop down arrow). But, wise jetsearch cannot find any file/folder of this HDD. Can I connect to your computer to test this issue?