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wisecleaner_admin

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Everything posted by wisecleaner_admin

  1. I Updated the link, please try this http://www.wisecleaner.com/tools/DelFHPath.zip
  2. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  3. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  4. You are welcome. Any further question, please feel free to contact us,
  5. Thanks for your feedback. We will check and fix it soon,
  6. Please try the latest version 5.46. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.6.542.exe
  7. Thanks for your suggestion. We will improve the update window.
  8. Please check the system settings whether the System Restore point has been disabled. Right-click on the desktop icon "This PC", and choose "Properties", click "System protection" in the left panel, select the system drive, is the Protection status "On" or "Off"? If it is "Off", please click "Configure" button, then choose "Turn on system protection". If it is "On", please click "Create" button to manually create a restore point to try. How to enable system restore? How to create a restore point?
  9. Please try this: 1, Reboot system to Safe Mode 2, Uninstall Wise Care 365 via Control Panel 3, Open C:\Program Files\Wise, make sure there is no Wise Care 365 folder 4, Install version 5.46
  10. Hi, Please uninstall old version, then install the latest 5.46 of Wise Care 365.
  11. Hi, Sorry about that. We will check and fix it soon. Please add Wise Care 365 to the exclusion list of AVAST. Or, you can use Wise Care 365 version 5.44, it is safe, and do not update to version 5.45 before we fix this issue. Merry Christmas,
  12. Hi, Please try the following steps: 1, Close Wise Anti Malware 2, Open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 3, Right-click on on-access-drivers-uninstall.cmd, and choose Run as administrator, then you need to reboot the system. 4, After a system reboot, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 5, Right-click on on-access-drivers-install.cmd, and choose Run as administrator. 6, Open Wise Anti Malware
  13. Hi, Yes, it is normal. When you start Wise Disk Cleaner, it connects to wisecleaner server checking news and updates. We DO NOT recommend to defragment an SSD. If you want to optimize the SSD, please try Wise Registry Cleaner or Wise Care 365, and you will see the TRIM option in the System Optimization.
  14. Hello, Please check the reminder window title, 'You have missed some reminders' The delay option is not available for a missed reminder. We plan to add 'Reactivate' option for the missed reminder.
  15. Please run Wise Care 365 - Menu - Settings - General, uncheck 'Add file shredder to Context menu'
  16. Thanks, It is a whitelabel product of Wise Care 365, be authorized.
  17. Hello, Custom Checkup affect only PC Checkup. If you change settings in Custom Checkup, you will not see these unchecked items in PC Checkup.
  18. Hello, Thanks for the suggestion. We will improve the description in future version. About 'Optimized response speed of system display', the full explanation is optimizing response speed of the Windows Menu display. The registry key is HKEY_CURRENT_USER\Control Panel\Desktop, MenuShowDelay Default value is 400, and optimized value is 0. You can change the value to 2000, then click Menu and you can understand what is optimizing response speed of the Windows Menu display.
  19. Sorry about that, but there should be the special folder '....' to store hidden file/folder in the USB disk. If there is not, this means there is no hidden folder/files in the USB device. You can try the data recovery software.
  20. Hello, Your problem is that you hide the USB device before, but now Wise Folder Hider doesn't recognize it on the new PC. Have you tried it on the old PC? If it doesn't work, please try: 1, Download and run this tool: http://www.wisecleaner.com/tools/DelFHPath.zip 2, Expand the USB drive, then you will see a special folder named '....' 3, Continue expanding until you see hidden files 4, Right-click on the hidden file and choose Move to, then save the file on a new location.
  21. Hello, Sorry about it. Please try this link: http://downloads.wisecleaner.com/soft/WiseCare365_5.3.9.536.exe
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