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wisecleaner_admin last won the day on August 11

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About wisecleaner_admin

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  1. wisecleaner_admin

    Wise Video Downloader Doesn't Work

    Hi, we tested this video, it could be downloaded by wise video downloader. Please try this link: www.youtube.com/watch?v=FjAvBdJJbFg&feature=youtu.be
  2. wisecleaner_admin

    It does not clean VIVALDI browser.

    Thanks for your feedback. We will check and improve it.
  3. wisecleaner_admin

    Exclusion List Not Taking Effect

    Sorry for the delay. We did some tests. 1, Restore a threat from Quarantine, this file is added in Trust list automatically. When I scan this folder again, it is safe. 2, Add a folder in Trust list, run Wise Anti Malware to scan this folder, it is safe. Please check it again.
  4. wisecleaner_admin

    Wise Care 365 v5 is released the Beta version

    Like Windows Insider Program, user volunteered use beta version, and we appreciative these enthusiastic users who help us to improve wisecleaner. If someone report a important bug of beta version, we can send Free license key as reward.
  5. wisecleaner_admin

    Bulgarisn Translation Mistake

    Thanks very much!
  6. wisecleaner_admin

    Advanced Cleaner Help

    Thanks xilolee. Hi Cleanbot, Please try Wise Care 365 v5, we improved advanced cleaner. http://downloads.wisecleaner.com/soft/WiseCare365_V5_Beta.exe
  7. wisecleaner_admin

    Batch File - Command Line

    No, there is not.
  8. wisecleaner_admin

    How to get back the WFH files?

    Please contact support@wisecleaner.com
  9. wisecleaner_admin

    "Engine failed to start"

    You are welcome.
  10. wisecleaner_admin

    Wise Care 365 v5 is released the Beta version

    If the support team sent a special version to you, I guess it is a debug version, when you run this debug version, it will create a debug report if the program crash. This debug report can help us to fix your problem. If you return to general version, you may receive same problem again. Wise Care 365 v5 beta will last for at least one month until we are sure it is stable.
  11. wisecleaner_admin

    "Engine failed to start"

    Please try this way: 1, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 2, right click on on-access-drivers-uninstall.cmd and choose Run as administrator 3, reboot system 4, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 5, right click on on-access-drivers-install.cmd and choose Run as administrator 6, reboot system again.
  12. wisecleaner_admin

    Duplicate Finder

    Hi, Consecutive items of the same color is a group, files in a group are duplicate. You can customize group color in Settings.
  13. wisecleaner_admin

    help restoring

    Sorry, you cannot restore them from Wise Anti Malware. After scan you need to select items you want to clean. It means you know which file will be removed, so we don't backup it. Normally you can reinstall the program to recover.
  14. wisecleaner_admin

    "Engine failed to start"

    Hi CieloInvernale, Please open C:\Program Files\Wise\Wise Anti Malware\SavEngine\, find and copy avgio.dll to C:\Program Files\Wise\Wise Anti Malware\ Then reboot system.