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wisecleaner_admin

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wisecleaner_admin last won the day on January 9

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About wisecleaner_admin

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  1. Hello, First, Wise PC 1st Aid and Wise Care 365 are different products. Wise 1st Aid is used to fix some regular problems that you have received error messages. Wise Care 365 is used to optimize the system and clean disk that can help you fix some potential problems. Second, you can run Wise Care 365 to clean the system every day, but run Wise PC 1stAid only if you get a specific problem.
  2. Hi, Thanks for your feedback and sorry about that. We have contacted Kaspersky and trying to fix this False Positive. Now, please exclude Wise Care 365 from Kaspersky. 1, Right-click on Kaspersky icon in the notification area, and choose Pause protection. 2, Download and reinstall Wise Care 365 version 5.48. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.8.544.exe 3, Launch Kaspersky and you will the protection is paused. Click the setting icon in the lower-left corner 4, Select "Additional" tab, click "Threats and Exclusions" in the right, then find "Exclusion" section and click "Manage exclusion" 5, Click the button "Add", then click Browse button to find and select Wise Care 365 v5.48 installation file, click "Add" in the bottom to save changes. 6, Repeat step 5, add "C:\Program Files (x86)\Wise\" to the exclusion list. 7, Turn on Kaspersky protection.
  3. Hello, Sorry about that. We are working to fix this issue. Please add Wise Care 365 to the exclusion list of Windows Defender. 1, Temporarily turn off the protection of Windows Defender 2, Reinstall or restore Wise Care 365 from the Quarantine of Windows Defender 3, Add C:\Program Files (x86)\Wise\ and C:\Program Files\Wise\ to the exclusion list. 4, Turn on the protection of Windows Defender. If you don't know how to exclude WiseCleaner from scanning, please tell me your OS information and Windows Defender version.
  4. Hello, Sorry about that. Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean. We are trying to contact Avira to fix this issue. Now, please exclude Wise Care 365 from scanning. 1, Open Avira, and temporarily turn off the Real-Time protection. 2, Reinstall Wise Care 365. 3, Click the settings symbol in the lower-left corner of Avira Antivirus. 4, Click PC Protection → Exceptions. 5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\ 6, Click OK to save the configuration. 7, Turn on Real-Time Protection. Note Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection.
  5. Hello, Thanks for your feedback. 1, Which version of Wise Folder Hider did you use? 2, Which feature did you use, Hide File, Hider Folder, or Hide USB drive?
  6. That is a good question. In the current version (1.35), Wise Duplicate Finder doesn't show a report (or a message) that the deletion is finished. But, the scan result will refresh after deleting. I will forward your question to the developer team. Maybe they can improve it in the next version.
  7. Thanks for your feedback. We will check this issue soon.
  8. I Updated the link, please try this http://www.wisecleaner.com/tools/DelFHPath.zip
  9. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  10. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  11. You are welcome. Any further question, please feel free to contact us,
  12. Thanks for your feedback. We will check and fix it soon,
  13. Please try the latest version 5.46. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.6.542.exe
  14. Thanks for your suggestion. We will improve the update window.
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