clayto2 Posted August 18, 2017 Report Share Posted August 18, 2017 For some months my use of some Wise products has been prevented by my drives not being recognised. JetSearch in particular is completely unusable because it lists all my drives, internal and external, as 'unrecognised format'. Drive C is of course formatted as NTFS. In WiseCare I cannot select any drives for Advanced Cleaner. Until a few months ago everything Wise was OK. I had hoped updates would clear the problems. Nope. I did ask for help from Admin a while back but no useful advice was forthcoming. There is nothing out of the ordinary about my system. C drive is an eMMc, all others are USB. My OS is Windows 10 Creators, fully updated. I particularly miss the usefulness of JetSearch. Link to comment Share on other sites More sharing options...
xilolee Posted August 18, 2017 Report Share Posted August 18, 2017 Hi clayto2. try to run chkdsk /R (from an elevated command prompt) on your OS partition.It shouldn't happen nothing in particular after those commands, but I recommend you to have a backup of your important data, a system image and a system restore point, NEW and ready to use. Link to comment Share on other sites More sharing options...
clayto2 Posted August 22, 2017 Author Report Share Posted August 22, 2017 I ran Chk Disc R Cmd several times. It had no effect, at least on this issue. I still cannot use JetSearch. Link to comment Share on other sites More sharing options...
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